Media Encoder never opens

[Willow29]

Since Media Encorder 2023 version, I can't open the software whatever I do.
I tried via the dynamic link of Aftrer Effects : don't open

I tried via the Cloud : don't open

I tried open Media Encoder directly : don't open

Each time, I have to unsinstall and reinstall the software to get it works.

But it works only once and then it fails again.

Is there anybody who has the same problem?

It started a few month ago when I installed the 2023 version.

[peterk68768486]

I had the same problem using Trend Miro Interent Security as my Virus checker. If this is the case try adding the folder C:\Program Files\Adobe\Adobe Media Encoder into the Exception List if you are using Trend Miro Interent Security. You will probably have to add C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe if you use After Effects. Hope this helps.

[Willow29]

Thank you for your answer. Unfortunately I'm on Mac with no antivirus software. So I keep searching!

[peterk68768486 · Accepted solution]

This might help https://support.apple.com/en-au/guide/mac-help/mh40616/13.0/mac/13.0

[Willow29]

Media Encoder is working for the second day in a row after I did what's written in the link you gave me, so thank you very much!! Hope it'll be going on! 😉