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Media Encoder not opening, even after uninstailing

New Here ,
Sep 14, 2021 Sep 14, 2021

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Please, help me. I have no idea what to do

photo_2021-09-14_18-10-17.jpg

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Crash , Error or problem

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Community Expert ,
Sep 14, 2021 Sep 14, 2021

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Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).


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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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Hi there,

We're sorry for the trouble. We'll look into this.

Could you share your system info(OS, RAM, GPU, etc)?

Do you have any other Adobe application to test the launch?

 

Also, did you try the suggestion given by the expert above?

 

Let us know.

Regards,

Shivangi

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