Please, help me. I have no idea what to do
Did you use the Cleaner Tool?
What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?
If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).
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We're sorry for the trouble. We'll look into this.
Could you share your system info(OS, RAM, GPU, etc)?
Do you have any other Adobe application to test the launch?
Also, did you try the suggestion given by the expert above?
Let us know.