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New Participant
November 15, 2021
Answered

Media Encoder sees media as offline and doesn't render

  • November 15, 2021
  • 1 reply
  • 4994 views

I have a two computer setup. the first computer is my main computer that i use for most things in my life and my second is a sever. the server stores all of the video files locally and is running media encoder with a watch folder. on my main computer i open up premiere pro and create a new project. i then use the video files on the server to edit them. i save the project to my local machine as a backup then i save a copy to the watch folder. Then media encoder on my server renders it leaving my main machine open for other things. This worked fine yeasterday but today when i tried the same thing the exported video had a red error screen saying media offline.

 

 

I looked up fixes online but everything i have found says to turn of import sequences natively. i tried that it didn't work. i tried rebooting the server that doesn't work. i haven't changed any settings since yeasterday and it worked fine then. Does anyone know how to fix this. 

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Correct answer SuperCookie

ok i figured it out. if you are working off of a mounted network drive the drive letters need to be the same on the editing rig and the media encoder server. or you can mount a network folder and it seems like it doesn't care.

1 reply

New Participant
November 15, 2021

Aprently the problem is my network drive letters. On my main machine the server's drive is mounted as a network drive with the letter Z. however on the server the same drive is the uses the letter D. i tried mounting the folder the video files were in on my main machine then used premiere through that network folder instead of the drive and it worked. i am going to try remounting the drive on my main with the letter D to see if that also works i'll update this post when i do. 

SuperCookieAuthorCorrect answer
New Participant
November 15, 2021

ok i figured it out. if you are working off of a mounted network drive the drive letters need to be the same on the editing rig and the media encoder server. or you can mount a network folder and it seems like it doesn't care.

New Participant
March 30, 2022

What the hell language are you speaking? I have no idea what you said.

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