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chanl85614163
Participant
February 17, 2020
Question

Media Encoder truncating the end of .mxf files.

  • February 17, 2020
  • 1 reply
  • 698 views

We're having an issue where media Encoder is cutting off the end of files and not rendering their full length. Settings have been checked and re-cheked but the problem persists. Has anyone had this trouble? Fixes?

This topic has been closed for replies.

1 reply

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
February 17, 2020

I've seen this issue before when my timeline is somehow referencing old references files from my cache. Manually cleaning out the cache resolved my issue. If you're on a Mac, delete these 2 folders:

/users/<username>/Library/Application Support/Adobe/Common/Media Cache

/users/<username>/Library/Application Support/Adobe/Common/Media Cache Files

 

PC path:

\Users\<username>\AppData\Roaming\Adobe\Common\Media Cache

\Users\<username>\AppData\Roaming\Adobe\Common\Media Cache Files

C
chanl85614163Author
Participant
February 18, 2020

Good morning and thanks. Giving this a try.

 

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
February 19, 2020

any luck ChanEpic?

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