Media Encoder ... unexpected error cannot continue

New Here ,
May 10, 2022 May 10, 2022

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when i load media encoder i get a error window 'adobe media encoder has encountered an unexpected error and cannot continue … the load window was sitting at AEXD ... if i the unload and reinstall the app everything is ok … for that session

 

I did a support chat and i feel had a poor experience ...

 

the first call was disconnected with no explaination after asking me to re-name folder 'common' did not work. The second call i was almost immmediately asked to load software and do a remote session. My backgound has been computer security ... i was unhappy to leap straight into this option without looking for known errors etc first ... again this call was disconnected with no warning/explanation

 

Is this usual? Is remote session the standard support route? If so I can build a 'support user' to limit their access.

 

However, in a flash of inspiration I found the solution ...

 

Due to my security background i am reluctant to give applications, under macOS,  access to directories unless they need it.

 

It appears the Adobe Media Encoder 22.3.1 needs access to Documents folder, if not you get the error i had. 

 

Not sure why .. there is nothing relating to Adobe in that folder ...

TOPICS
Error or problem , Freeze or hang , Tips and tricks

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Hi there,

sorry to hear about your poor support experience. Adobe Media Encoder (as well as other Adobe apps such as Premiere Pro) needs access to the Document folder in order to create a folder structure like this: 

/Users/USER/Documents/Adobe/Adobe\ Media\ Encoder/22.0 

It is where AME puts its Presets, User Workspaces, Logs etc.

 

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New Here ,
May 10, 2022 May 10, 2022

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thanks ... absolutely right ... i can see the adobe bits in documents. 

 

with other applications they give a prompt if the application needs folders that it has not given access to ...

 

I wonder why uninstal/reinstal worked for the first session ..?

 

You learn something everyday ... 

 

Thanks 

 

Geof

 

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