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casey sattler
Participant
August 31, 2020
Question

Media Encoder v14.3.2 crashes on startup iMacPro 10 core

  • August 31, 2020
  • 2 replies
  • 526 views

Hello, whenever I open media encoder v 14.3 -- it crashes and can not start. I can export from Premiere, or After Effects, and also I'm able to use ME CC 2019. I've tried unintalling prevous versions and only  installing the new one. No go. I'm including the crash-log for your inspection.  Right now I can only use old versions.

 

MacOS 10.15.6

Model Name: iMac Pro

  Model Identifier: iMacPro1,1

  Processor Name: 10-Core Intel Xeon W

  Processor Speed: 3 GHz

  Number of Processors: 1

  Total Number of Cores: 10

  L2 Cache (per Core): 1 MB

  L3 Cache: 13.8 MB

  Hyper-Threading Technology: Enabled

  Memory: 128 GB

 

 

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
September 4, 2020

We got a lead! As per the crash logs, the application crashed because of a third party plug-in com.pixlock.VTwinFx.AE_framework. This appears to be a CoreMelt plugin. The error is the OS complaining that it should not link directly to libcrypto, so this is likely something that depends on the OS version. Our product team experts have adviced to disable or uninstall the plug-in and then test the issue.

Let us know if it brings any change. 

Thanks,

Shivangi

C
casey sattlerAuthor
Participant
September 4, 2020

This is somewhat helpful, however -- I have no idea what plug-in that is. When I look up CoreMelt -- I find things for final cut pro. However -- I've never downloaded those, nor do I use them.  I thought I tracked it down to a plug-in called Motion Factory -- but that doesn't seem to do the trick.  I am logged in as the administrator, and I am able to use AME 2019.

 

Any other clues as to what the plug-in may be. I can't seem to find anything listed as com.pixlock.VTwinFx.AE_framework anywhere on my computer.

C
casey sattlerAuthor
Participant
September 28, 2020

Fixed it... I could not find that plug-in anywhere, but now I got it. It was hidden deep down in the application support folder -- deleted whole corMelt folder and now it opens.

 

Thanks.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
September 4, 2020

Hi there,

Thanks for reaching out. We apreciate you sharing the system details and crash logs proactively. We'll make sure we get the crash log analyzed to figure out what could be making the application crash at launch. Could you share a few more details?

  • Has this version ever worked fine for you?
  • Are you logged in as an administrator to the user account in your macOS?

Let us know. We're here to help.

Regards,

Shivangi

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