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Media is Showing Offline when Pathways haven't changed

New Here ,
Apr 25, 2022 Apr 25, 2022

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I updated my premiere pro, but now whenever I try to open my projects it comes up that my scratch disks are protected, even though nothing has changed. Then when the project finally opens, it says the media is offline but the link media box doesn't pop up. When I try to manually link the media, my external hard drive where the data is located won't open in the app, yet it's fine on my computer. 

Screen Shot 2022-04-25 at 11.13.02 AM.pngScreen Shot 2022-04-25 at 11.16.08 AM.png

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Crash , Error or problem , Hardware or GPU , Performance

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correct answers 1 Correct answer

Community Expert , May 01, 2022 May 01, 2022

What computer operating system are you using? I see a few people on MacOS having this problem and having to go into Security & Privacy settings in their Preferences and make sure they have allowed Premiere Pro to access their folders and disks.

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Community Expert ,
May 01, 2022 May 01, 2022

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What computer operating system are you using? I see a few people on MacOS having this problem and having to go into Security & Privacy settings in their Preferences and make sure they have allowed Premiere Pro to access their folders and disks.

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New Here ,
May 01, 2022 May 01, 2022

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That was it! Thank you!

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Community Expert ,
May 01, 2022 May 01, 2022

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Splendid. Glad you got it sorted out.

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