MOV to H.264 media encoder --black screen

New Here ,
Jan 30, 2021 Jan 30, 2021

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I am trying to convert my apple videos (MOV files) to MP4 so i can edit in PR pro but for some reason it only transfers audio file in MOV and so i need to convert to mp4 but when i use media encoder I transfer to h.264 and all i get is a black screen. can anyone help me with this. 

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Export or render , Hardware or GPU , How to

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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Do your .mov files display any video when you bring them into either Premiere Pro or Media Encoder? Or is it just black video in both applications? Do you need to convert the the .mov files to .mp4 files?

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Adobe Employee ,
Feb 04, 2021 Feb 04, 2021

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Hi there,

 

Thanks for writing in. This does not sound ideal. In addition to the questions asked by Brandon, could you share the export settings that you're selecting?

Looking forward to your response. We'll look into this. 

 

Thanks,

Shivangi

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