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shumilec66167356
shumilec66167356
Participant
January 30, 2021
Question

MOV to H.264 media encoder --black screen

  • January 30, 2021
  • 2 replies
  • 822 views

I am trying to convert my apple videos (MOV files) to MP4 so i can edit in PR pro but for some reason it only transfers audio file in MOV and so i need to convert to mp4 but when i use media encoder I transfer to h.264 and all i get is a black screen. can anyone help me with this. 

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    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    February 4, 2021

    Hi there,

     

    Thanks for writing in. This does not sound ideal. In addition to the questions asked by Brandon, could you share the export settings that you're selecting?

    Looking forward to your response. We'll look into this. 

     

    Thanks,

    Shivangi

    Brandon Loshe
    Brandon Loshe
    Legend
    February 4, 2021

    Do your .mov files display any video when you bring them into either Premiere Pro or Media Encoder? Or is it just black video in both applications? Do you need to convert the the .mov files to .mp4 files?

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