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Present Error Unknown Error

Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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I'm trying to import a present for Instagram videos.  When I go to the export settings of the file I want to export and import my Instagram.epr present, I get "Present Error Unknown Error".  When I try to import the present using the Present Bowser window, nothing happens- the present doesn't show up.  I never thought this would be this hard.  Please help!

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