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New Here ,
Aug 01, 2023 Aug 01, 2023

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deva314263749fc8_0-1690884612235.png

Please help me. In AE, the video looks correct, but in Adobe Meda Encoder, such a cropping is found on the right. What is the problem? The application versions are the same, 2023.

 

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Error or problem , How to , Import

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Hi,

you need to have the same sub-version of AE and AME, both should be 23.5 or 23.4

See https://helpx.adobe.com/media-encoder/kb/known-issues.html -> DYNAMIC LINK COMPATIBILITY ISSUES (WINDOWS ONLY)

 

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