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claudel27345833
Participant
June 22, 2018
Question

Video black in sections on export

  • June 22, 2018
  • 1 reply
  • 284 views

I'm editing .mov in Premiere CC2018 and encoding with Media Encoder CC 2018. I've been getting random periods of black video on my H264 exports.....sometimes video will go black for a few minutes and then come back. Audio in unchanged.....Any idea what could be causing this......thanks, Claude

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    1 reply

    Kevin-Monahan
    Community Manager
    Community Manager
    September 28, 2018

    Hi Claude,

    Sorry about this. Can you give us more info on your system and media? If you need immediate assistance, please contact us: Contact Customer Care

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio