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jackwarner
Participant
March 14, 2018
解決済み

Adobe Media Encoder has encountered an unexpected error and cannot continue.

  • March 14, 2018
  • 返信数 6.
  • 31157 ビュー

I'm on Mac OS Sierra 10.12.6 running Adobe Media Encoder CC 2018. AME quits on startup every time with the error "Adobe Media Encoder has encountered an unexpected error and cannot continue." AME CC 2017 will open and run, but I can't export from Premiere CC 2018 no matter what I do (Export Media to Queue, drag sequence into AME 2017, try to load through dynamic link server from my project within AME 2017...)

I have uninstalled and re-installed AME CC 2018 several times, ditched preferences, log and preset folders, made sure permissions were set to read/write in Documents and Library, restarted my computer. I'm stuck now because I can't even export from Premiere since I have the MacPro graphics card glitch where any render I do using my FirePro card have random glitches throughout, so I have to use AME in order to turn off my FirePro during exports.

Please, any help or suggestions would be greatly appreciated.

このトピックへの返信は締め切られました。
解決に役立った回答 ericp23442574

I just had support on my machine they went to ~Library/Caches/Adobe/Adobe Media Encoder/12.0 and deleted the typesupport folder and that fixed it for me.

返信数 6

madebysixteen
madebysixteen
Participating Frequently
June 28, 2022

Make sure these are checked in the security settings of system preferences. 

    P
    ptrck_shmd
    Participant
    February 13, 2023

    thank you that fixed it 😄

     

    McError
    McError
    Participating Frequently
    April 19, 2018

    Today Adobe released an update to Media Encoder (12.1.1). This update might have fixed the issue.

    L
    lundissimo
    Participant
    April 19, 2018

    I just did the update, to AME CC 2018 V. 12.1.171. Just as before, it quits immediately, and just as before, it still inserts the following line into /var/log/system.log:

    Apr 19 03:08:22 stone Adobe Media Encoder CC 2018[41989]: objc[41989]: Class NSSoundDeleter is implemented in both /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/dvaaudiodevice.framework/Versions/A/dvaaudiodevice (0x116fe0148) and /Applications/Adobe Media Encoder CC 2018/Adobe Media Encoder CC 2018.app/Contents/Frameworks/AMEFrontend.framework/Versions/A/AMEFrontend (0x10b14f6c8). One of the two will be used. Which one is undefined.

    So no one fixed this problem in this release.

    McError
    McError
    Participating Frequently
    April 19, 2018

    Have you tried to delete files in folder ~Library/Caches/Adobe/Adobe Media Encoder/12.0

    It did solve my problem - so far

    E
    ericp23442574解決！
    Participant
    April 6, 2018

    I just had support on my machine they went to ~Library/Caches/Adobe/Adobe Media Encoder/12.0 and deleted the typesupport folder and that fixed it for me.

      Ramsey.R
      Ramsey.R
      Participant
      April 6, 2018

      Thanks! This solved my issue.

      McError
      McError
      Participating Frequently
      April 5, 2018

      Since this obviously is a bug I guess we users are not suppose to figure out. How do we know that Adobe developers are on the stage on this issue?

      L
      leather.bird
      Inspiring
      April 5, 2018

      Adobe customer service just got through saving my bacon with this very issue.

      Premiere Pro was down too, and i didn't realize it.

      He took over my OS X machine and i wish i could have kept track of everything he did, but he basically went through and renamed many many preference files, folders and other Application support files (i'm not sure what they were) in the Library folder.

      He changed permissions on several things too.

      I know that isn't much help. But it certainly wasn't a simple fix. It took about a half hour minus the hold time.

      So far everything is running great!

      McError
      McError
      Participating Frequently
      April 4, 2018

      Same issue on my iMac 27" 2013 with MacOS 10.12.6. It worked fine two days ago. Yesterday I run the latest Security update from MacOS, and now AME won't run? Hope someone has an idea of how to solve this.

      M
      meganl81429250
      Participant
      April 4, 2018

      A short-term solution that worked for me is to downgrade to Adobe Media Encoder CC (2017) from the latest version. I had deleted the log and preset folders (and the AME folder) first before doing this, so that may help too.

      How to download CC (2017):

      Open Adobe Creative Cloud app

      Next to the "Open" button on AME select "Other Versions"

      Install AME CC (2017)

        Pat-Nagel
        Pat-Nagel
        Participant
        April 5, 2018

        Megan, this worked for me as well.

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