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todd_rohrer
Known Participant
March 14, 2018
Answered

AME CC 2018 crashing on open

  • March 14, 2018
  • 2 replies
  • 1422 views

I've attempted to uninstall and reinstall the application, but it still crashes on open.  I'm on Windows 7.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Media Encoder.exe

  Application Version: 12.0.1.64

  Application Timestamp: 5a4df059

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.24024

  Fault Module Timestamp: 5a58e5b7

  Exception Code: e06d7363

  Exception Offset: 000000000001a06d

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 78fc

  Additional Information 2: 78fc7673fa002937ea595a26ff8b8f19

  Additional Information 3: 1b40

  Additional Information 4: 1b40dd227ee180dcf4a8e7097e79fd90

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    Hi Todd,

    Some recommended steps for the kernelbase.dll error: Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community

    Thanks,

    Rameez

    2 replies

    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    May 22, 2018

    Hi Todd,

    Some recommended steps for the kernelbase.dll error: Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community

    Thanks,

    Rameez

    K
    kenw440
    Participant
    May 3, 2018

    I have the same problem

    Faulting application name: Adobe Media Encoder.exe, version: 12.1.1.12, time stamp: 0x5acd3283

    Faulting module name: ntdll.dll, version: 6.1.7601.24094, time stamp: 0x5abee643

    Exception code: 0xc0000005

    Fault offset: 0x00000000000278cd

    Faulting process id: 0x4698

    Faulting application start time: 0x01d3e32a878d0570

    Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2018\Adobe Media Encoder.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: c58eebe0-4f1d-11e8-8c85-4485004a1b30

    Rameez_Khan
    Rameez_Khan
    Legend
    May 22, 2018

    Hi kenw440,

    Here are some recommendations from the Microsoft community on ntdll.dll error: Multiple problems being caused from ntdll.dll - Microsoft Community

    Thanks,

    Rameez

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