Can't Export h.264

[nicoleb46596826]

So a few days ago i download adobe premiere and CC 2017 and media encoder, at first I could import my mp4 files with no problem abd export them as h.264 format with no problem. But now I can't import mp4 files at all, it only imports the audio. I converted all my files to AVI and i finally could import them but whenever i tried to  export it i got the following error:

- Encoding Time: 00:00:00

01/16/2017 09:45:15 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing with exporter: H.264

Writing to file: \\?\D:\test\s01.mp4

Writing file type: H264

Around timecode: 00;00;00;00

Component: H.264 of type Exporter

Selector: 9

Error code: 24

------------------------------------------------------------

- Encoding Time: 00:00:00

01/16/2017 09:55:16 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing with exporter: MPEG Preview

Writing to file: \\?\D:\test\s01.mpeg

Writing file type: MPEG

Around timecode: 00;00;00;00

Component: MPEG Preview of type Exporter

Selector: 9

Error code: 24

------------------------------------------------------------

- Encoding Time: 00:00:00

01/17/2017 03:02:21 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing with exporter: H.264

Writing to file: \\?\D:\jazza\1_1.mp4

Writing file type: H264

Around timecode: 00;00;00;00

Component: H.264 of type Exporter

Selector: 9

Error code: 24

------------------------------------------------------------

- Encoding Time: 00:00:00

01/17/2017 03:04:14 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing with exporter: H.264

Writing to file: \\?\D:\test\1_1.mp4

Writing file type: H264

Around timecode: 00;00;00;00

Component: H.264 of type Exporter

Selector: 9

Error code: 24

------------------------------------------------------------

[kulpreet singh]

Hi Nicoleb,

But now I can't import mp4 files at all, it only imports the audio.

What is the source of your media files?

Make sure source video and audio is patched in the Timeline, check this link:

FAQ: Why does audio or video not go to the track where I drop it?

I converted all my files to AVI and i finally could import them but whenever i tried to export it i got the following error:

Please check this link and try mentioned troubleshooting steps/workarounds.

How to fix issues that cause errors when rendering or exporting.

Thanks,

Kulpreet Singh

[joshd63360205]

I'm having a similar problem it dosnt let me import mp4 videos or exports as H.264(mp4). can you please show me how to fixs this problem. when I do drag a mp4 video in or browse from computer and import it only gives me audio. How can I fix these problems ?

ive also deleted and installed multiple times.

[kulpreet singh]

Hi JoshD,

Are you not able to import Video in Premiere Pro or you are not able to drag it on the Timeline?

I would suggest you to clean the Media Cache and re-import your media files. FAQ: How to clean media cache files?

Also, check this link: FAQ: Why does audio or video not go to the track where I drop it?

Let me know if that helps.

Thanks,

Kulpreet Singh

[FeatherWriter · Accepted solution]

I ended up having an Adobe technician look at my computer for a while when I had this problem. They did stuff to it for a few hours and then somehow the export worked.

Of course, the next time I opened the program myself, I was back to square one. "Failed to create encoder."

The only thing I've found that seemed to help is that I always make sure that Adobe Premiere Pro is being run as an administrator. Not sure if that will help in Media Encoder, but it's worth a shot.

[kulpreet singh]

Thanks for confirming that our support team was able to help you in exporting that video.

It is always recommended to run Adobe apps with administrative privileges on your computer.

Let me know if you have any other query.

-Kulpreet Singh