Drag and drop in AME doesn't work since 2018 update

Since i've update my CC programs, i have a bug (lot of bugs in every apps actually, but only one in AME...)

I can't drag and drop my files from windows explorer to AME.

I already tried to reste prefereences and to uninstall and re install AME but ... it still doesn't work...

if anyone experienced the same issue, and found a solution, i'm really interested in that solution!

This topic has been closed for replies.

Correct answer julien_kumasan

Hi !

Finally i've found the solution,

the problem was the same in AE and PP, and i remembered that I was launching these app in "admin mode" in windows.

So i desactivate the admin mode in AME and now it works fine!

I always have the problem in AE but for some reason i have to launch it with admin mode.

julien_kumasanAuthorCorrect answer

Participant

Hi !

Finally i've found the solution,

the problem was the same in AE and PP, and i remembered that I was launching these app in "admin mode" in windows.

So i desactivate the admin mode in AME and now it works fine!

I always have the problem in AE but for some reason i have to launch it with admin mode.

Adobe Employee

Hi julien_kumasan,

Glad the issue is resolved. Thanks for letting us know the status.

Vidya

Adobe Employee

Hi julien_kumasan,

Sorry for the issue. Are you able to drag & drop from AME's Media Browser to Queue panel? Please check.

Also, please share a screenshot of the AME's workspace with us.

Thanks,

Vidya.

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