Media Encoder Failed Export Using Mettle Mantra VR

Community Beginner ,
Dec 12, 2017 Dec 12, 2017

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[UPDATE 12/13 3:56PST] I've been able to finally export. I restarted the computer, deleted all cache from Common folder in Application Support for Adobe, set Encoder to OpenCL GPU Acceleration, and I was finally able to get a clean export.

Hi all! So I'm trying to export in Adobe Media Encoder. It's a 360 video shot on a Samsung Gear 360, and I'm using Mettle Mantra VR plugins. Everytime it gets to the point in the timeline where I'm using Mettle Mantra Mobius Zoom, it quits on the export and marks the status as 'Failed.'

The Premiere project setting is using GPU Acceleration.

The rendered in Encoder is set to use GPU Acceleration as well.

I've tried both Metal and OpenCL (and even Software Only with no GPU for kicks), and it all poops out on me.

Any ideas?

I'm working on a 2016 Macbook Pro with 16MB RAM.

2.5 GHz Intel Core i7

AMD Radeon R9 M370X 2 GB

Intel Iris Pro 1536 MB

This is the error message I'm getting in the log:

##

- Source File: /var/folders/kf/m_k956dj0ksgnpkcmfrm57pr0000gn/T/ElGanzo_SSVR.prproj

- Output File: /Users/wasimmuklashy/Desktop/at_assembly_v2a_song2 Copy 01.mp4

- Preset Used: Match Source - High bitrate

- Video: 3840x1920 (1.0), 29.97 fps, Progressive, 00;04;52;26

- Audio: AAC, 320 kbps, 48 kHz, Stereo

- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps

- Encoding Time: 00:10:15

12/12/2017 01:27:19 AM : Encoding Failed

-------------------------------------

The Operation was interrupted by user

-------------------------------------

- Encoding Time: 00:06:14

12/12/2017 01:53:13 AM : Encoding Failed

------------------------------------------------------------

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

A low-level exception occurred in: AE.Mettle Mantra Mobius Zoom (GPUVideoFitler::Render)

Export Error

Error compiling movie.

Exception Occurred!

A low-level exception occurred.

Writing with exporter: H.264

Writing to file: /Users/wasimmuklashy/Desktop/at_assembly_v2a_song2 Copy 01.mp4

Writing file type: H264

Around timecode: 00;00;09;26 - 00;00;10;14

Rendering effect: AE.Mettle Mantra Mobius Zoom

Rendering at offset: 9.910 seconds

Component: AE.Mettle Mantra Mobius Zoom of type GPUVideoFitler::Render

Selector: 9

Error code: -1609629695

##

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correct answers 1 Correct Answer

Adobe Employee , Jan 02, 2018 Jan 02, 2018
Solved. See edited response from the OP.

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Adobe Employee ,
Jan 02, 2018 Jan 02, 2018

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Solved. See edited response from the OP.

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