"Failed to create encoder" repeatedly.

New Here ,
Jul 26, 2018 Jul 26, 2018

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So, things have been working fine up to now. just yesterday, premiere pro started only importing sound from videos. I tried re-encoding the video, but got this error instead. Can anybody give me a hand here?

------------------------------------------------------------

- Encoding Time: 00:00:00

07/26/2018 06:54:38 AM : Encoding Failed

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Export Error

Error compiling movie.

Export Error

Failed to create encoder.

Writing to file: \\?\C:\Users\temp\Videos\Counter-strike  Global Offensive\1.mp4

Writing file type: H264

Around timecode: 00;00;00;00

Error code: -1610153464

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correct answers 1 Correct Answer

Adobe Employee , Aug 16, 2018 Aug 16, 2018
Media Encoder is not seeing the video stream in your file. It looks like the source video is a screen capture. See if you can transcode the file and try encoding once more. Let us know how that goes.Thanks,Kevin

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Adobe Employee ,
Jul 26, 2018 Jul 26, 2018

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Hi MartinF,

Can you show us a screenshot of your Export Settings dialog box?

Thanks,

Kevin

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New Here ,
Jul 26, 2018 Jul 26, 2018

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CDB252E1-2CE1-43C5-834C-66E1E2595D43.jpeg

Sorry for the quality, I’m taking the “screenshot” on my phone, because that’s what I’m typing this up on.

Something I’ve noticed is that the videos (I’ve tried multiple, or different encoders and types) are always shown as only “no video” and have the wrong resolution and framerate.

opening up the video using microsoft’s generic video player works fine, and the video is in the proper quality.

again, I’ve tried reinstalling, so the settings should be the default.

And yes, I do change the output file name when I export, of course.

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Adobe Employee ,
Aug 16, 2018 Aug 16, 2018

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Media Encoder is not seeing the video stream in your file. It looks like the source video is a screen capture. See if you can transcode the file and try encoding once more. Let us know how that goes.

Thanks,

Kevin

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