Adobe Enhance Speech v2 not downloading

[Brian BLP]

the enhance audio is good but when i click download, it would spin for a while and then stop.
I don't see any file being downloaded. I've never had success with this. Please advice. Thanks!

I'm have a premium access.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Brian BLP]

Thanks.... Hopefully someone would be able to help me soon.

[kglad]

hopefully, but i'm not sure how active the podcast forum is.

[Harmony J]

Thanks, both! Harmony here from the Podcast team and I'm frequently monitoring our community forum 🙂 

[Harmony J]

Hey @Brian BLP, Harmony here from the Adobe Podcast team 👋 In looking the video you attached, the file that you enhanced was over an hour long, so it's going to take a moment for the enhanced file to download. I'd say give it a minute or so to download and then if you don't see it in your downloads folder, let me know and I'll be happy to further troubleshoot!

[Brian BLP]

Hi Harmony, i realised it’s the chrome browser that is having the issue. It
worked fine when I used safari.



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[Harmony J]

Hi @Brian BLP, glad to hear you were able to resolve w/ Safari!