Unable to upload files

[Margaret_McKie5618]

Hi all. I'm trying to upload an audio file to edit, but I cannot upload anything. All of the files are grayed out and not available to click. It's the premium version; this is the first time we've used it today (so we haven't hit a daily limit). Does anyone have any suggestions? Thanks!

[Harmony J]

Hi @Margaret_McKie5618, To confirm, you're trying to upload a file into a project in https://podcast.adobe.com/studio? 

With Studio, we support the following file formats: 

• wav
• mp3
• m4a

Let me know and I'll be happy to help!

[Margaret_McKie5618]

Thank you for your reply. We use the m4a file, but it's grayed out and can't be selected. We've used the program previously. The issue started the day before I posted. I've cleared my browsing data and tried again, but it's still not working. 

[Harmony J]

Hi @Margaret_McKie5618 thank you for the quick reply! Can you email me one of the .m4a's so I can troubleshoot? My email is hjiroudek@adobe.com

Thanks!

[Margaret_McKie5618]

Sent. Thank you!!

[4nitsirk]

Hi Harmony,

May I send you one of my files as well? I can only upload mp3 and flac but not wav nor ogg.

Thank you

Kristina

[Harmony J]

Of course, @4nitsirk ! I'll keep an eye out for your email 🙂