Signature Fields No Longer Automatically Aligning

Forum|Forum|4 years ago
September 13, 2021
2 replies
1702 views

Previously, when using Adobe Sign, I could drag the field boxes to the form, and the boxes would automatically "snap" to the line. For some reason, this is no longer working as of today. I have not, to my knowledge, touched any settings. I'm using a fully text-searchable PDF converted from a Word file. This worked for dozens for documents previously; this is the first time I am encountering the problem. Restarting, reconverting the original file have not worked. I did see a post from October 2020 about this topic, but no one replied, so I am posting to avoid using a stale post.

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K

Kristin23159904qrbl

Participant

rameyk,

If you've found a solution to this since posting, I'd love to know about it!

R

rameyk39057745Author

Participant

I was not able to find a solution; however, the problem does not occur with all documents. It seems that Adobe just has a problem recognizing the lines sometimes, though it seems very odd that it would have that issue with a converted Word file. I could understand for scanned documents, but not sure why a clearly marked line in a converted file should be difficult for the software to recognize. I've just learned to live with it - fortunately, it only happens with about 5% of the time.

S

SimonESATS

Adobe Employee

Are you editing fields in Adobe Sign or in Adobe Acrobat? Adobe Sign has a very subtle snap where fields snap to each other. Overall theres no settings controlling this behaviour.

Acrobat has more options where snap can be disabled in Acrobat preferences and fields can be snapped to guidelines etc.

R

rameyk39057745Author

Participant

I'm doing it through Adobe Acrobat Pro DC, and the fields snapped to guidelines, not each other. The feature had always functioned perfectly until yesterday.

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