Adobe eSign Manager - Not displaying uploaded document on mobile app

[nickykmusic]

While using the eSign Manager application for iPhone the uploaded document does not display on the app, whereas on the web version I can see the uploaded document to be signed (.pdf file). I am running the latest version of eSign Manager (3.3.1) and the latest iOS 9.3. Any ideas on why this is occurring?

[Steven_Yen]

Dear Customer,

Can you send me the document or the link of your document so I can verify your issue?

My email is syen@adobe.com

Thanks

Steven;

[Steven_Yen]

Dear Customer,

Since you don't send your test file to me.  Can you tell us more details like what kind of file like MS Word convert to PDF or Image file convert to PDF?

What is the file size you have used?

Also can you give us more description as to where do you look and do not see the file?

Thanks

Steven;