Highlighted

Adobe eSign Manager - Not displaying uploaded document on mobile app

New Here ,
Mar 27, 2016

Copy link to clipboard

Copied

While using the eSign Manager application for iPhone the uploaded document does not display on the app, whereas on the web version I can see the uploaded document to be signed (.pdf file). I am running the latest version of eSign Manager (3.3.1) and the latest iOS 9.3. Any ideas on why this is occurring?

Topics

Bug Error, Questions Need Help

Views

181

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe eSign Manager - Not displaying uploaded document on mobile app

New Here ,
Mar 27, 2016

Copy link to clipboard

Copied

While using the eSign Manager application for iPhone the uploaded document does not display on the app, whereas on the web version I can see the uploaded document to be signed (.pdf file). I am running the latest version of eSign Manager (3.3.1) and the latest iOS 9.3. Any ideas on why this is occurring?

Topics

Bug Error, Questions Need Help

Views

182

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 27, 2016

Copy link to clipboard

Copied

Dear Customer,

Can you send me the document or the link of your document so I can verify your issue?

My email is syen@adobe.com

Thanks

Steven;

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Mar 30, 2016

Copy link to clipboard

Copied

Dear Customer,

Since you don't send your test file to me.  Can you tell us more details like what kind of file like MS Word convert to PDF or Image file convert to PDF?

What is the file size you have used?

Also can you give us more description as to where do you look and do not see the file?


Thanks


Steven;

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...