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Emails in Spam / Trash Folder

New Here ,
Jul 07, 2019

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I notice that emails sent for signature always end up in the recipients spam / trash folder. Even if the first receipt is marked as 'Not Spam' subsequent emails still go to the spam folder.

How do I prevent this?

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Emails in Spam / Trash Folder

New Here ,
Jul 07, 2019

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I notice that emails sent for signature always end up in the recipients spam / trash folder. Even if the first receipt is marked as 'Not Spam' subsequent emails still go to the spam folder.

How do I prevent this?

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296

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Adobe Employee ,
Jul 11, 2019

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Hi Devd,

Sorry for the delay in response.

As the recipient receives the Adobe Sign email in spam/trash folder, please ask the recipient to add "echosign@echosign.com" in the contact list of the email account.

Then check if the email receives in the inbox or not.

Let us know how it goes.

Regards,

Meenakshi

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New Here ,
Jul 14, 2019

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Meenakshi, I'm afraid that suggestion is completely inadequate.

Every recipient is unique and mostly a one-off - think of the workflow you are suggesting. Simply not practical!

But even more important . . . you are providing a service (at a fee) to send documents to people for signature and your email server has been flagged as having a high spam rating. It is your responsibility to clear your spam score so that the service you are providing actually works.

If all echosign emails end up in spam it makes your service pointless and useless.

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New Here ,
Jan 09, 2020

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i know

 

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