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Error when sending for signature

New Here ,
Sep 07, 2018

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When using Acrobat Pro DC (continuous release) and trying to send for signature, I get the following error "Could not Send. An error has occurred. Please try again". When I try again, I get the same error. This is a consistent and ongoing error for me. Please advise.Screen Shot 2018-09-07 at 3.55.48 PM.png

Hey Robb,

We are sorry for the delay in response to your query.

Looking at the error message shared above, i assume that you recently changed your Adobe ID to a different email address? If yes, then that's the cause of issue.

"The issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address"

Try to Signing In through the link shared below-

1- You may refer to Sign In — e-signature and e-sign Software Solution — Adobe Sign  

If it works here and you are able to Sign In that means your services are working fine, it just your email not able to sync. You may contact to support following the steps suggested below-

Click on the ? icon at upper right corner, as shown in picture below.

2- It would take you to your support option page.

[You may check the private message where I have shared the contact number and the direct email for Adobe Sign support team.

Adobe Sign contact support]

Regards,

Akanchha

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Error when sending for signature

New Here ,
Sep 07, 2018

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When using Acrobat Pro DC (continuous release) and trying to send for signature, I get the following error "Could not Send. An error has occurred. Please try again". When I try again, I get the same error. This is a consistent and ongoing error for me. Please advise.Screen Shot 2018-09-07 at 3.55.48 PM.png

Hey Robb,

We are sorry for the delay in response to your query.

Looking at the error message shared above, i assume that you recently changed your Adobe ID to a different email address? If yes, then that's the cause of issue.

"The issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address"

Try to Signing In through the link shared below-

1- You may refer to Sign In — e-signature and e-sign Software Solution — Adobe Sign  

If it works here and you are able to Sign In that means your services are working fine, it just your email not able to sync. You may contact to support following the steps suggested below-

Click on the ? icon at upper right corner, as shown in picture below.

2- It would take you to your support option page.

[You may check the private message where I have shared the contact number and the direct email for Adobe Sign support team.

Adobe Sign contact support]

Regards,

Akanchha

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 14, 2018

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Hey Robb,

We are sorry for the delay in response to your query.

Looking at the error message shared above, i assume that you recently changed your Adobe ID to a different email address? If yes, then that's the cause of issue.

"The issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address"

Try to Signing In through the link shared below-

1- You may refer to Sign In — e-signature and e-sign Software Solution — Adobe Sign  

If it works here and you are able to Sign In that means your services are working fine, it just your email not able to sync. You may contact to support following the steps suggested below-

Click on the ? icon at upper right corner, as shown in picture below.

2- It would take you to your support option page.

[You may check the private message where I have shared the contact number and the direct email for Adobe Sign support team.

Adobe Sign contact support]

Regards,

Akanchha

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judy LATEST
New Here ,
May 22, 2020

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Hello,  I keep getting this error when im trying  to send for sign . 'You cannot send new agreements because you don't have sufficient transactions available in your account. Please contact your administrator."  what do you think i need to do? 

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