Errors in Salesforce

[selass60600934]

getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

[hassan_anwar]

Hi,

Your Salesforce User email address and Adobe Sign User email address should be the same.

Thanks.

[bb50609425]

Hi Hassan,

What if I want to have several signers? I have 5 Sales person and 5 Adobe sign accounts, How do I setup this in Salesforce?

[vidyutd87958940]

Hey anwar,

Are you sure about it that both the email addresses should be same?

[vignata_nutalapati9368]

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[vignata_nutalapati9368]

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[arka1000]

 Nice working

[chrisbons02]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us

[vignata_nutalapati9368]

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[arka1000]

We've also encountered similar issues while using Adobe Acrobat Sign with Salesforce, especially when dealing with custom objects and automated workflows. A couple of things that helped us: double-checking field mappings in the Acrobat Sign settings within Salesforce and ensuring all user permissions are correctly set up. Also, clearing any outdated tokens or re-authenticating the integration helped resolve unexpected errors. If you're still facing trouble, the debug logs in Salesforce often give useful clues. Happy to share more if needed

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Great article! When integrating Adobe Acrobat Sign with Salesforce, one key lesson I learned was ensuring that all permissions sets are correctly mapped. It's a small detail but can cause major headaches during setup.

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