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how can i find out the file messing in our system , we really need to find this client information.
As you have mentioned above, you are trying to find a file in Adobe Sign. Is that correct?
If you remember the agreement/file name, you can use the search tab to locate the file.
Did you sent that file for signature to the client? If yes, set the filter for "Completed" (if the file is signed and filed).
Let us know if you need any help or experience any issue.