Skip to main content
ZatJiff
ZatJiff
Participant
April 7, 2016
Question

Is it possible not to get a signed PDF as an email attachment once the form is signed?

  • April 7, 2016
  • 3 replies
  • 6497 views

Say I'm collecting highly sensitive information (blue prints, top secret information, PGP keys, etc.) and a signature from a customer. I send them a form for them to sign via echosign. They fill the form with the sensitive data and sign it. Now, I don't want the completed document to show up on our email server once they sign the form. Is it possible only to store this data safely on EchoSign's site and for me to get a heads up they have completed the document?

This topic has been closed for replies.

3 replies

John Abeel
John Abeel
Participant
August 1, 2020

I have the same issue and Chat Support is most unhelpful and inefficient. 

    J
    Jose16B8
    Participant
    September 27, 2020

    Hello team, I really need a solution for this. In my case I have a team who prepare very heave PDFs packages, they all have to be sent for signatures. The thing is that The owner has copy of the PDF on the hard drive but also receive an email with the same PDF when he request signatures and another one when it is signed. We are talking about 3 versions, and if they are all in the document cloud already Why you need to send it again via email? since they are so heavy it is causing ineficencies everywhere.

    It happens the same with the signators, I do review and sign a document (all via document cloud which is perfect) and I do not want to receive a heavy copy of it via email, the link to look for it via document cloud is enough.

    I hope it gets resolved soon.

    K
    Krankin02
    Participant
    January 27, 2021

    Did you get a response to this issue? 

    M
    MavTrav
    Participant
    January 29, 2020

    We are also having this same issue.  I do not want the document in a PDF attachment sent to anyone because it contains sensitive information. Working with Chat Support the only thing they can do is tell me how to disable the notification that the document was signed in my Personal Preferences>My Events, thus I do not receive the attached file, but there is no way to prevent the file from being sent to the signer.

    R
    Rijul Raj Khurana
    Inspiring
    April 12, 2016

    Hello Zlatko,

    Yes, we do have a feature in business level accounts with which you can disable the signed attachment in email by going to Account tab->Account settings->Global settings and uncheck to attach signed PDF in email.

    Regards,

    -Rijul

    ZatJiff
    ZatJiffAuthor
    Participant
    April 12, 2016

    Hi Rijul,

    We do not have a 'global settings' nor the 'attach signed PDF in email' setting. See below:

    Is this because we bought Adobe Acrobat DC licenses before eSign became an add-on solution? Do we need to buy a license for something else? What are we missing here?

    R
    Rijul Raj Khurana
    Inspiring
    April 12, 2016

    Hello,

    Can you inbox me your registered email address so that I can quickly check?

    Regards,

    -Rijul

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices