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Keeping Multiple Digitally Signed Files Separate

New Here ,
Jul 26, 2019

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Our company has Adobe Acrobat DC for Teams. When we use the built-in Adobe Sign functionality, there is an option to "Add Files". When you do this and send multiple documents out for signature (to the same signer), when the signed copies are returned, the files are combined into one PDF and the "extract" function is disabled because of the digital signature protection. The only way we have found to separate them is to print and then scan and save each document individually. Is there a way to keep the documents separate when they are returned with signatures?

Thanks in advance for any help.

Josh H.

Hi Josh,

There is an option in Account settings "Keep document separated" which returns each document as a separate copy when you send multiple documents for signature at once.

However, the option is only available in the business and enterprise-level service plan.

As you have mentioned above that you are using the Adobe Acrobat DC for teams, that includes the Adobe Sign individual service.

This setting will not be available in your account.

Hope the information helps.

Regards,

Meenakshi

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Keeping Multiple Digitally Signed Files Separate

New Here ,
Jul 26, 2019

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Our company has Adobe Acrobat DC for Teams. When we use the built-in Adobe Sign functionality, there is an option to "Add Files". When you do this and send multiple documents out for signature (to the same signer), when the signed copies are returned, the files are combined into one PDF and the "extract" function is disabled because of the digital signature protection. The only way we have found to separate them is to print and then scan and save each document individually. Is there a way to keep the documents separate when they are returned with signatures?

Thanks in advance for any help.

Josh H.

Hi Josh,

There is an option in Account settings "Keep document separated" which returns each document as a separate copy when you send multiple documents for signature at once.

However, the option is only available in the business and enterprise-level service plan.

As you have mentioned above that you are using the Adobe Acrobat DC for teams, that includes the Adobe Sign individual service.

This setting will not be available in your account.

Hope the information helps.

Regards,

Meenakshi

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Adobe Employee ,
Jul 31, 2019

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Hi Josh,

There is an option in Account settings "Keep document separated" which returns each document as a separate copy when you send multiple documents for signature at once.

However, the option is only available in the business and enterprise-level service plan.

As you have mentioned above that you are using the Adobe Acrobat DC for teams, that includes the Adobe Sign individual service.

This setting will not be available in your account.

Hope the information helps.

Regards,

Meenakshi

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New Here ,
Aug 01, 2019

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Thanks for the reply and information. That wasn't the answer I was hoping for, but of course, the work-around is to just send one document out at a time or print and scan the documents individually after they have been signed. Either way, we will make it work.

Thanks again for your help,

Josh

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Rick Tol LATEST
New Here ,
May 18, 2020

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Hi Meenashi,

 

I do not have those options although I have a Business Teamplan for Adobe Sign. 

It is quite important to have those options for us, could you help me with this?

 

Kind regards, Rick

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