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not getting authentication option via SMS

Explorer ,
Jul 30, 2020

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my Adobe Sign is not giving me other authentication options other than by email, I wanted to authenticate via SMS. I am for personal use, 

Hi there!

 

I hope you are doing well.

 

The options that you are looking for are available only with business and enterprise-level service plans.

 

As you have a Creative Cloud All Apps subscription, it includes Adobe Sign individual plan.

To get those options available, you will need the business or enterprise-level service account.

For more information about the Adobe Sign plans, please refer to the following link: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

 

To know more about the Two-step authentication feature, these help articles will help: 

https://helpx.adobe.com/sign/using/signer-identity-authentication-methods.html

https://helpx.adobe.com/sign/using/customize-sms-authentication.html

https://helpx.adobe.com/sign/using/enforced-identity-authentication.html

 

I hope this information helps.

 

Thanks,

Anand Sri.

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not getting authentication option via SMS

Explorer ,
Jul 30, 2020

Copy link to clipboard

Copied

my Adobe Sign is not giving me other authentication options other than by email, I wanted to authenticate via SMS. I am for personal use, 

Hi there!

 

I hope you are doing well.

 

The options that you are looking for are available only with business and enterprise-level service plans.

 

As you have a Creative Cloud All Apps subscription, it includes Adobe Sign individual plan.

To get those options available, you will need the business or enterprise-level service account.

For more information about the Adobe Sign plans, please refer to the following link: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

 

To know more about the Two-step authentication feature, these help articles will help: 

https://helpx.adobe.com/sign/using/signer-identity-authentication-methods.html

https://helpx.adobe.com/sign/using/customize-sms-authentication.html

https://helpx.adobe.com/sign/using/enforced-identity-authentication.html

 

I hope this information helps.

 

Thanks,

Anand Sri.

Topics

Login issues

Views

24

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Jul 30, 2020 0
Adobe Employee ,
Jul 30, 2020

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Hi there!

 

I hope you are doing well.

 

The options that you are looking for are available only with business and enterprise-level service plans.

 

As you have a Creative Cloud All Apps subscription, it includes Adobe Sign individual plan.

To get those options available, you will need the business or enterprise-level service account.

For more information about the Adobe Sign plans, please refer to the following link: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

 

To know more about the Two-step authentication feature, these help articles will help: 

https://helpx.adobe.com/sign/using/signer-identity-authentication-methods.html

https://helpx.adobe.com/sign/using/customize-sms-authentication.html

https://helpx.adobe.com/sign/using/enforced-identity-authentication.html

 

I hope this information helps.

 

Thanks,

Anand Sri.

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