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Why is there a lag while signing with esign?

New Here ,
Mar 31, 2016

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The lag during signing makes it almost useless. I can't have clients slow down their signature so the software can keep up. I'm using a laptop with i7 cpu @ 2.6ghz with 8 gb ram and a touchscreen. Is this a touchscreen issue?

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Why is there a lag while signing with esign?

New Here ,
Mar 31, 2016

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The lag during signing makes it almost useless. I can't have clients slow down their signature so the software can keep up. I'm using a laptop with i7 cpu @ 2.6ghz with 8 gb ram and a touchscreen. Is this a touchscreen issue?

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Adobe Employee ,
Apr 02, 2016

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Hello Tim,

Just to confirm if the signer is signing the document in the browser or using E-Sign application? If he is using browser, then sometimes old cache and cookies tends to make the interaction slow. I would recommend to clear the cache and cookies of browser and also, make sure the browser is upgraded to latest version.

Let me know if still the issue persists.

Regards,

-Rijul

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New Here ,
Apr 03, 2016

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It is when signing in eSign application.

Tim Leontowicz Century 21 Fusion 306-281-8888 Tim@myhomesforsale.ca

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