Windows 10 and MS Edge browser

[keithg63909265]

Will document sign work with Edge (Installed as part of upgrade to Windows 10). Currently, I can only send a doc for signature by switching from MS Edge to  Internet Explorer

[Meenakshi Negi]

Hi keithg63909265

This is a web based application and works best on Google Chrome.

I will suggest you to try once to use it on other browser.

Regards,

Meenakshi

[keithg63909265]

Many thanks

IE & Chrome work but MS Edge (another browser) doesn't. Does not make sense to me.

[sameer_puri]

Hi Keith,

What version of MS Edge do you have? We tried on version 25.10586 and things worked as expected.

Also, if you can elaborate the exact problem you are facing, that will be really good. Do you see blank pages? Any errors? Are you able to open other websites fine? Are you able to login fine? If yes, which page has the issues in Edge?

Thanks

Sameer Puri

[keithg63909265]

Hi  Sameer

I was in Adobe Sign. Completed all the details and added signature field for intended recipient. Hit send and watched dots circle until I gave up and closed out of Adobe Sign. Logged into Adobe Sign using IE 11 and found the pdf had been parked in drafts. I opened it, checked the detail and hit send – whoosh it was delivered as it should be.

MS Edge came as part of my upgrade to Windows 10. I had Windows 7 so it was time to “get with it”. It all looks good and I have managed endless tweaks to get Windows 10 to do much of what I need to run my business.

You asked which version of MS Edge is installed. It is 25.10586.0.0

Keith

[signature deleted by host]

[keithg63909265]

MS Edge is the same version as yours

I was in Adobe Sign. Completed all the details and added signature field for intended recipient. Hit send and watched dots circle until I gave up and closed out of Adobe Sign. Logged into Adobe Sign using IE 11 and found the pdf had been parked in drafts. I opened it, checked the detail and hit send – whoosh it was delivered as it should be.

[MichaelKazlow · Accepted solution]

Could be a hiccup between your computer and the server. Try it again with Edge and see if it works the second time.

[keithg63909265]

Many thanks - yes it appears to be a blip. Not had a blip before and, since my opening post, a great many settings have been changed within Windows 10 to resolve issues with other software that I regularly use. Hopefully, one of the changes I have made will ensure no future blips.

[MichaelKazlow]

This pretty probably has nothing to do with your computer or Adobe's servers. She sometimes packets get lost and communications get dropped. The internet was designed to survive a catastrophe but not work 100% reliably.