Can't see any 3d objects in substance viewer, and 3d objects just load as a blank layer in photoshop

[John_Finlayson]

Can't see any 3d objects in Photoshop Beta or Substance viewer.

Just appear as blank layers or empty grids

[Cramseur]

Hi John, sorry this is happening to you. Thank you for providing the log file! Could you screenshot what youa re seeing such as the blank layers and empty grids? 

I had some follow up questions:

- Where you ever able to drag 3D objects before? Or is this the first time you are using the Viewer and the Plugin?

- What type of 3D objects where you trying to import?

- Did it any of the programs crash on you when you try to drag the 3D objects? Did anything error messages pop up?

[John_Finlayson]

 

 Sometimes get the error message above in Photoshop, the 3d files are downlaods from adobe. It did work briefly but updates seem to have broken it

[StefanKlein]

I´m getting this error message all the time and thus cannot use the application.

[Cramseur]

Hi @John_Finlayson , I had a quick follow up question to this. Were you ever part of the pre-relese forums and group? If so, did you download any of those builds while use the Beta version from Creative Cloud? 

[John_Finlayson]

No I wasn't.
john

[Cramseur]

Hi @StefanKlein , sorry this is happening to you. I have seen your other post from a month ago in the pre-release forum. Are you getting this message even when you are not importing / dragging in a 3D model? In other words does it pop up without automatically? Are you at least able to use the Viewer? The pop up message seems to only be showing up on the Photoshop plugin side. 

[Cramseur]

A ticket as been filed for this. Trying to figure out if the user also had a pre-release build when using the Beta build. 

[StefanKlein]

Hi Cramseur,

thanks for your reply!
I am able to use the viewer and the message only pops up in Photoshop, as soon as I drag a model onto the PS canvas.