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R
robw23397536
Participant
August 11, 2018
Question

a network error occurred while attempting to sign in

  • August 11, 2018
  • 1 reply
  • 1218 views

Whenever I try to sign in to view my cloud documents, I get the error message, "a network error occurred while attempting to sign in." I am clearly online as I am able to post in this forum. I even spoke with someone in  chat about it and they couldn't fix it.

I think it is ridiculous that Adobe can't even make such basic functionality work!

I was thinking of getting Creative Cloud subscriptions for my company, but I think Adobe can kiss that money good-bye!

Adobe is a joke, better to use another PDF software, I just wish I could find a photo editor as good as Photoshop.

This topic has been closed for replies.

1 reply

Preran
Preran
Legend
August 13, 2018

Hi Robw,

Apologize for your experience. Would it be possible to share your case number with me so that I can check to see what happened? To send your case number over a private message, click my picture and use the Message button.

Meanwhile, I suggest trying solutions in Troubleshooting sharing errors in Adobe XD  to see if any of them helped resolve your issue.

Thanks,

Preran

R
robw23397536Author
Participant
August 13, 2018

None of these fixed it.

I tried to send you a message earlier, not sure it went through.

​

​The only number I have is: CRM:03760000001261

Preran
Preran
Legend
August 14, 2018

Thank you, I am checking with the team. Will get back as soon as I have more info.

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