Accessing a cloud file from a deactivated account

[Maud34168035vosg]

Hello everyone,

Last year I pursued a minor in design and received an Adobe license through the school.

Now I my own Adobe account again, but unfortunately, I lost all the files associated with the school account. Despite attempting to sign in, it seems I no longer have a valid license. Does anyone know a way on how I might get access and transfer the license to my current account?

Thank you in advance for your assistance!

[Rishabh_Tiwari]

Hi,

Thank you for reaching out. Please try the suggestions shared in this article, and feel free to update the discussion if you need further assistance.

Thanks

Rishabh

[RRP76]

If you log onto that account and can see the file, just right click on the file, click download and pick a folder to save the psd file in.  Then add that file to your new account.  

[ahtisham_4874]

It sounds like a frustrating situation! Since your Adobe license was tied to the school account, it may have expired once you no longer had access to that account. Unfortunately, Adobe licenses tied to educational institutions often get deactivated when you’re no longer a student.

However, there are a couple of things you can try:

1. Contact Adobe Support: They may be able to help you recover the files or transfer your license from the school account to your personal one if you have proof of your prior association with the school.

2. Reach out to your school’s IT or support team: They might be able to provide you with access to your previous account or help with transferring your files if the Adobe account is still active under their institution’s license.

3. Adobe Cloud: If you were using Adobe Cloud, your files might still be available through their cloud storage (even if the license expired) — worth checking!

[Ariel_Johnson9255]

Hi. I can no longer sign into my adobe school account since its deactivated. I tried the support chat but it wont help without a paid subscription. What else can I do? Is there another way to contact support?

[Anubhav M]

Hello @Ariel_Johnson9255,

Thanks for reaching out. Could you try the suggestions shared in this help article to see if they help (https://adobe.ly/4p3cM0q)?

Looking forward to hearing from you.

Anubhav

[Ariel_Johnson9255]

Hi, in order to do this, I need to sign into my school account. My school account is already deactivated so I can't sign in. It goes to the "Something went wrong" page.

[Anubhav M]

Hello @Ariel_Johnson9255,

Thanks for confirming. To get help, please contact your admin: https://adobe.ly/3Yr57fT and ask them to create a ticket for this from the Admin Console.

If you're the admin, you can get help here: https://adobe.ly/3Uowp5y

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav