Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below- Please make sure there are no pending system updates. "Search> Check for Updates> Windows update" Restart your computer. Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA. We will try our best to escalate the issue. Thanks

Community Manager

Answered

Adobe XD crashes (White screen) on launch on Windows 10 machine

Forum|Forum|8 years ago
January 7, 2018
81 replies
266145 views

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud. In case that doesn't work, please try solutions mentioned below-

Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
Restart your computer.
Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

Correct answer Chethan Girish

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-

The version of XD.
The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
The version of creative cloud.
The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
Are you getting any blank screen while opening XD.
Is it possible to share video of your Issue, so that we can Investigate from our end.

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G

Killian64

Participating Frequently

XD ver. 54.0.12 is still hanging at the start screen on restart of the program.

Log files are here: https://drive.google.com/file/d/1lq3m6BEgm0WpJ6ThnUW8gd1LN32yc9qb/view?usp=sharing

i9-9900K, 128G RAM, 8GB RTX 2080 SUPER, Windows 11 pro

C

CustoM 2.0

Participant

I can't open XD from Win10, I've done all instructions from the Adobe site but it doesn't work

Rishabh_Tiwari

Community Manager

Hi @CustoM 2.0 ,

Sorry to hear about the trouble. Could you please confirm if you have already tried the suggestions shared here https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html? If yes, could you confirm if XD is crashing on launch or it's stuck on the logo screen? This issue generally happens when the OS is not up to date, so please ensure you have the latest OS updates. The drivers should be up to date as per the manufacturer's website.

Regards

Rishabh

C

CustoM 2.0

Participant

Hello,

yes, I confirm I've tried all suggestions about
https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html
[1] but XD doesn't work.

I also launch it now but there is the same error (I've used LogCollector
and shared just now AdobeLogs_20220801_094952_540-win-GS.zxp).

Where is the problem? I remember that I used it in the preview version
and I set up XD preview but it doesn't 'work...

--

AREA WEB CUSTOM 2.0

<Personal Info Removed By Moderator>

I

indyn30485984

Participant

Hi

If that doesn't work then try this:

In the registry go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

Check if APPDATA and LocalAPPDATA exist. If they don't. They will exist in the key below. Create these two in Shell Folders - pointing to same location as User Shell Folders.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Then - Kill all the Adobe Cloud Desktop processes and Repair or re-install Adobe XD.

Retry launching Adobe XD.

It will say in the Shell Folder key this shell is now depriciated - well - one for Adobe to discuss. Hope it works for you guys..

- Tip - Don't delete Adobe folders in a Users profile, delete the contents only - if you need to do so..!!

End..

ls_rbls

Community Expert

Thank you very much for sharing this solution.

O

Osher5E81

Inspiring

Hello, i have a problem with XD i try to open it but it doesn't, i tried to unistall and install it again but it still not opennig, a few days ago i didn't have this problem.

does anyone know what it might be?

C

Chethan Girish

Correct answer

Community Manager

Hi There,

Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-

The version of XD.
The version of Win OS build which you are using(Type run in search tab present taskbar and type winver inside run: share the screenshot of it).
The version of creative cloud.
The version of Graphic driver(type dxdiag on Windows search and select the Display tab)
Are you getting any blank screen while opening XD.
Is it possible to share video of your Issue, so that we can Investigate from our end.

Also we would request you to please try the below troubleshoot steps and let us know if that works-

1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.

2. Signout of Creative Cloud Desktop app

3. End all all Creative Cloud desktop app process from task manager.

4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

4. Restart the machine.

5. Install Creative Cloud, XD.

If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs

Please let us know if you need more assistance on this. We'd be happy to help.

Thanks,

Chethan G

O

Osher5E81

Inspiring

hello, thank you very much for your help i apprecaite it.

the problem is solved, appraently the problem was beacuse of my computer but it's all good now, thanks again.

D

default7f2sa46l7ibq

Participant

Hi,

I can't launch Adobe XD. When I open it, it gets stuck on the white loading screen with the XD logo in the middle.

I am using Adobe XD version 47.0.22 on Windows 10.

So far I have tried:

Updating my graphics driver.
Restarting computer.
Unistalling and reinstalling Adobe XD.
Signing out of CC and back in again.
Opening XD only while CC is no running.

I am really stuck with what to do.. any ideas please?

D

danielb25443904

Participant

Yeah - exactly the same problem here also. And yeah, tried all the suggest steps of updating all drivers, uninstalliong/ reinstalling both XD and CC, rebooting etc etc

Gonna be a sh**ty day trying to meet Tuesday's (tomorrow) deadline... yay

J

jean-philipper68691157

Participant

Even after trying all these steps I still had the issue... One year later, I just updated my Microsoft SQL Server and it fixed the issue!

S

Sharmin5FBC

Participant

hello, please tell me someone how can i solve this. Adove XD crush. please check this screen short. https://prnt.sc/1l7pbk7

thanks.

IcKz13

Inspiring

August 2021 still the same problem which by the way it's became much more present and frequent with the last update or the one before. Today is happened 3 times in almost 2 hours, just a pain.

It's just a pain work in this condition. You are on your file when suddenly Adobe Xd get stuck, the only thing you can do is access to the File menu, click Save and hope for the best.

Then you open the Task Manager, thinking to find Adobe Xd stuck, but it's not, it's working but it's just frozen, then after a while it crash with Win10 passing the usual system error.
Then when you open Adobe Xd, you have a copy of your original file and finger cross that everything is saved.

N

neha5C11

Participant

I was using trial version on Adobe xd and now upgraded to license version by using 9 month redemption code given by Coursera.. It was working fine in the trial but after getting license it stopped working.

when i try to open it give white screen for a sec and then disappear. I tried to reinstall several time. Restarted computer many times.

windows 10

Processor: Intel (R)Core (TM)i7-7820HQ CPU @ 2.90GHZ 2.90 GHZ

16 GB RAM