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Adobe XD app states "update needed," but no updates available in CC.

New Here ,
Jul 17, 2017 Jul 17, 2017

XD states the app is out-of-date and update needed, however, there are no updates available in CC. I've tried uninstalling and reinstalling, and that did not work either. Any thoughts/fixes for this? See screenshots below.

Screen Shot 2017-07-17 at 11.26.56 AM.pngScreen Shot 2017-07-17 at 11.27.24 AM.png

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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2017 Jul 17, 2017

There are a couple of things you can try.

  • You should try clicking on the gear in the Creative Cloud desktop application and then selecting "Check for App Updates" to see if you get a new version
  • If you're on an enterprise account, it's possible your IT manager has not updated the version of XD available for use.

Let us know if either of these work!

Thanks,

-Elaine

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Community Expert ,
Jul 17, 2017 Jul 17, 2017
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Adobe Employee ,
Jul 17, 2017 Jul 17, 2017
LATEST

There are a couple of things you can try.

  • You should try clicking on the gear in the Creative Cloud desktop application and then selecting "Check for App Updates" to see if you get a new version
  • If you're on an enterprise account, it's possible your IT manager has not updated the version of XD available for use.

Let us know if either of these work!

Thanks,

-Elaine

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines