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Participant
April 1, 2019
Question

Adobe XD blank screen and closes at startup

  • April 1, 2019
  • 2 replies
  • 2132 views

I have this error below. I tried many methods that has been said on forums etc. but still I get a blank screen and XD shuts down at startup.

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          04/01/2019 12:02:47

Event ID:      10010

Task Category: None

Level:         Error

Keywords:      Classic

User:          ENES\Enes

Computer:      Enes

Description:

The server Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte!App did not register with DCOM within the required timeout.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10010</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2019-04-01T09:02:47.311330400Z" />

    <EventRecordID>855</EventRecordID>

    <Correlation />

    <Execution ProcessID="928" ThreadID="1072" />

    <Channel>System</Channel>

    <Computer>Enes</Computer>

    <Security UserID="**********************************" />

  </System>

  <EventData>

    <Data Name="param1">Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte!App</Data>

  </EventData>

</Event>

This topic has been closed for replies.

2 replies

anissa_thompson
Community Expert
Community Expert
August 20, 2019

I would also consider reinstalling and testing without any plugins... I had one plug in a while back that was problematic, and haven't had issues since.

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
jonathang70627929
Participant
August 20, 2019

That's a great idea. I did have a lorem ipsum content plugin installed, which is highly used, but it could still be causing a problem. I'll leave that uninstalled this time around and hopefully everything will go well next update.

Atul_Saini
Community Manager
Community Manager
April 1, 2019

Hi Eafen,

Sorry that you are unable to use Adobe XD and it crashing on launch. Could you please try the steps mentioned here - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results?

Thanks,

Atul_Saini

guiwunsch
Participant
April 2, 2019

I have the same problem. This solution doesn't works to me.

Log event error:

Nome do aplicativo com falha: XD CC.exe, versão: 17.0.12.11, carimbo de data/hora: 0x5c7947ad

Nome do módulo com falha: ntdll.dll, versão: 10.0.17763.348, carimbo de data/hora: 0xca65c822

Código de exceção: 0xc0000409

Deslocamento da falha: 0x00000000000a68f4

ID do processo com falha: 0xfe0

Hora de início do aplicativo com falha: 0x01d4e98037fbcb35

Caminho do aplicativo com falha: C:\Program Files\WindowsApps\Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte\XD CC.exe

Caminho do módulo com falha: C:\Windows\SYSTEM32\ntdll.dll

ID do Relatório: 490d3184-f2b4-448f-b543-020fb5cded78

Nome completo do pacote com falha: Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte

ID do aplicativo relativo ao pacote com falha: App

Atul_Saini
Community Manager
Community Manager
April 2, 2019

Hi Guiwunsch,

Sorry that you are still facing this issue, could you please confirm if you have tried the solutions mentioned here: -Adobe XD shows white screen after launch and crashes on Windows step by steps?

If yes, could you please share the OS build as well. I would also require the following logs from your machine.

I would also request you to enable and collect the crash dumps as per the instructions mentioned here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html Use "Full dump" for the DumpType. Then launch XD again if it crashes, go to the CrashDumps folder (see full path above) and locates the file with the correct timestamp.

You may upload these logs to CC or Dropbox as a zip file and share the link with me in a private message. Please let me know in case you face trouble grabbing any of the logs.

Thanks,

Atul_Saini