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Participant
April 1, 2019
Question

Adobe XD blank screen and closes at startup

  • April 1, 2019
  • 2 replies
  • 2132 views

I have this error below. I tried many methods that has been said on forums etc. but still I get a blank screen and XD shuts down at startup.

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          04/01/2019 12:02:47

Event ID:      10010

Task Category: None

Level:         Error

Keywords:      Classic

User:          ENES\Enes

Computer:      Enes

Description:

The server Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte!App did not register with DCOM within the required timeout.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10010</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2019-04-01T09:02:47.311330400Z" />

    <EventRecordID>855</EventRecordID>

    <Correlation />

    <Execution ProcessID="928" ThreadID="1072" />

    <Channel>System</Channel>

    <Computer>Enes</Computer>

    <Security UserID="**********************************" />

  </System>

  <EventData>

    <Data Name="param1">Adobe.CC.XD_17.0.12.11_x64__adky2gkssdxte!App</Data>

  </EventData>

</Event>

This topic has been closed for replies.

2 replies

anissa_thompson
Community Expert
Community Expert
August 20, 2019

I would also consider reinstalling and testing without any plugins... I had one plug in a while back that was problematic, and haven't had issues since.

Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
jonathang70627929
Participant
August 20, 2019

That's a great idea. I did have a lorem ipsum content plugin installed, which is highly used, but it could still be causing a problem. I'll leave that uninstalled this time around and hopefully everything will go well next update.

Atul_Saini
Community Manager
Community Manager
April 1, 2019

Hi Eafen,

Sorry that you are unable to use Adobe XD and it crashing on launch. Could you please try the steps mentioned here - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results?

Thanks,

Atul_Saini

jonathang70627929
Participant
August 19, 2019

Hey Atul,

The fourth solution worked for me a few months ago. Then I updated XD this morning and now the problem is back.

Am I going to have to completely uninstall Adobe XD and all of the related programs so I can re-install it every time there's an update? I enjoy XD, but that's really annoying.

italosan
Community Expert
Community Expert
August 20, 2019

Try uninstalling and installing Adobe XD again. Use Creative Cloud Cleaner Tool to uninstall the software and to delete any corrupt files.