Skip to main content
P
philipmitton1981
Participant
June 4, 2020
Answered

Adobe XD cannot be opened because of a problem

  • June 4, 2020
  • 2 replies
  • 1519 views

I installed the latest version of XD on my iMac and when I tried to open it I get a message saying '

Adobe XD cannot be opened because of a problem' I updated the OS (10.15.5) incase this was a problem and also tried to install earlier versions of XD but still get the same message. Can anyone help?

This topic has been closed for replies.
Correct answer philipmitton1981

Problem was resolved by uninstalling the CC Desktop program and then Reinstalled it. XD Worked fine after.

2 replies

P
philipmitton1981AuthorCorrect answer
Participant
June 12, 2020

Problem was resolved by uninstalling the CC Desktop program and then Reinstalled it. XD Worked fine after.

    J
    JoeBstn
    Participant
    July 29, 2020

    I am having this same problem. Did you have to uninstall all apps as well? 

    J
    JoeBstn
    Participant
    July 30, 2020

    So, I resolved this problem in the same way that Phillip solved. I had to uninstall ALL Adobe apps which then allowed me to uninstall the CC desktop app. I then had to resintall everything, the desktop app, XD, and all of my other Adobe apps. This took me a good amount of my afternoon and caused me to miss a deadline, it was really unfortunate timing.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    June 4, 2020

    Hi Philip,

     

    Sorry to hear about the trouble. I'd request if you can ensure that the Mac meets the minimum system requirement as per this article: https://helpx.adobe.com/xd/system-requirements.html#:~:text=To%20install%20and%20use%20Adobe,(v14393)%20or%20macOS%2010.11.

     

    If it does meet the minimum system requirement, then we will need to isolate the root cause of the issue, so I'd request you to please try the steps below and let us know if it helps:

     

    1. Please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check if it works there.
    2. If that doesn't help, log in to the root account (https://support.apple.com/en-in/HT204012). Check if the application works there.

     

    If nothing helps, I'd request you to please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us.

     

    Regards

    Rishabh

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices