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Adobe Xd cant connect to internet

New Here ,
Mar 10, 2021 Mar 10, 2021

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I was working with my team in a cloud document like everyday when a message appeared telling my that xd as to close due to changes can not fusion and then that an erroro ocurred and that I am not connected to the internet.

The thing is that i am connected to the internet as I can surf with no problems but Xd does not let me open the files in the cloud nor work with my team as it thinks that I am not connected.

I need to fix this asap as I can´t work without xd.

 

Does anybody know how to fix this?

 

Regards,

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correct answers 1 Correct answer

Adobe Employee , Mar 11, 2021 Mar 11, 2021

Hi there,

 

Sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 37.1. If you are already on the latest version, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open the file.

 

Regards

Rishabh

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Hi there,

 

Sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 37.1. If you are already on the latest version, please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open the file.

 

Regards

Rishabh

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Does not solve the problem!

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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I have the same issue.
Where 1 file of the many we have and can open, only 1 file does not!
Takes a long time to go through the 'connecting" process
Results in "unable to open the file due to a problem connecting to cloud services, check connections...".
HOW, when all my other files open up?

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New Here ,
Jun 15, 2022 Jun 15, 2022

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I had the same issue. Try turning OFF the internet & then open the file. It should work fine. Post that turn ON the internet & upload. 

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New Here ,
Jul 19, 2022 Jul 19, 2022

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I have the same issue.

 

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New Here ,
Jul 19, 2022 Jul 19, 2022

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I have same issue..

dan24581593k9zr_0-1658214318880.png

 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi @dan24581593k9zr,

 

Sorry to hear you're having trouble using Adobe XD. We would request you to please try the steps suggested in this post and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 14, 2022 Dec 14, 2022

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Hi Harshika,

 

That link is dead??

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New Here ,
Mar 13, 2023 Mar 13, 2023

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I just had Adobe help me with this issue - solve was deleting entries in the credential manager....see here https://helpx.adobe.com/in/xd/kb/cannot-verify-subscription-xd.html

 

 

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New Here ,
May 17, 2023 May 17, 2023

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only this method worked, Thanks

 

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New Here ,
May 18, 2023 May 18, 2023

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The way I resolved this was by switching TimeZone on my local machine. I live in Melbourne Australia which is UTC+10, when I switch to the Time Zone of Guam, Port Moresby (UTC +10:00) XD connects to the internet and is able to open, reverting back reverts the error. Could be a bug in the Adobe XD reading system time zone ?? 

The machine runs Windows 11, Adobe XD version 56.1.12.1 CC syn 6.5.024

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