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Adobe XD cant open up file.

New Here ,
Feb 08, 2019 Feb 08, 2019

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Hey Adobe XD users.

Im facing a serious issue on not able to open my files of XD.

This message keep poping out, even i had my adobe XD with the latest version of Version : 15.0.12.8.

Screenshot 2019-02-08 at 13.20.15.png

When i click "Update Now" it closed the whole XD program,  my Adobe Creative Suit shows that i had updated my Adobe XD :

Screenshot 2019-02-08 at 13.24.09.png

Even I had tried to revert to the older version, it still does not open the file.

HELP NEEDED, PLEASE..

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correct answers 1 Correct answer

Adobe Employee , Feb 08, 2019 Feb 08, 2019
Hi everyone, please update Adobe XD to the latest release Adobe XD 16 and please update this discussion if this issue has resolved for you. Here is how you can update to the latest build: - Update apps to the latest release of Adobe Creative Cloud Thanks,Atul_Saini

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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Discussion successfully moved from Adobe Creative Cloud to Adobe XD CC

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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Did you restart your computer after updating? Have your tried to completely sign out of the Creative Cloud Manager (not quit) and then back in?

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New Here ,
Feb 08, 2019 Feb 08, 2019

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Hey, i did it doesnt work either. Even uninstall and reinstalling both old n new version. It just happen today, all the file that was save today was unable to open.

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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Can you share the file?

Can you create a new document? Can you open other documents?

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New Here ,
Feb 08, 2019 Feb 08, 2019

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Yup, im able to create new documents n those document which i didt not open and saved today.

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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It sounds like the file you are having problems with is corrupted. If you can share the file, I can try to open it.

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New Here ,
Feb 08, 2019 Feb 08, 2019

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Thanks for the offering, but i cant share the work file due to p&c issue, sorry.

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New Here ,
Feb 08, 2019 Feb 08, 2019

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I am having the same problem. I worked on the file this morning. Updated XD and now I cannot open the file and get the same error message.

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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As a workaround solution, and if it isn't too much of a problem, can you try recreating your file in the version of Adobe XD that is now open on your computer? Also, can you let me know of the Adobe XD version that you are trying to open the files with?

Thanks,

Preran

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New Here ,
Feb 08, 2019 Feb 08, 2019

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tried, took them forever to reply...

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New Here ,
Feb 08, 2019 Feb 08, 2019

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Version : 15.0.12.8.

I have been working on the file since August! I cannot recreate all the work that has gone in to it.

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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That was just an option in case if it was possible. I perfectly understand if that isn't a viable solution for you.

Do share the file with me, and I will try to investigate at my end.

Thanks,

Preran

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New Here ,
Feb 08, 2019 Feb 08, 2019

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WE NEED REPLY FROM XD!!!!!!!!!!!!

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New Here ,
Feb 08, 2019 Feb 08, 2019

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It appears there is a serious problem with this update. I have read several reports of this problem online.

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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Hi Everyone, sorry for the inconvenience it has caused to you, the engineering team is aware of this issue and they are working on this fix actively. Meanwhile, I would like to know if you have shared the xd file with Preran as per his request?

Thanks,

Atul_Saini

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New Here ,
Feb 08, 2019 Feb 08, 2019

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Also having the same issue. Stuck on version 15, shared to someone who is on version 16, and now unable to open the file on my version 15 XD CC.

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Adobe Community Professional ,
Feb 08, 2019 Feb 08, 2019

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I am able to reproduce this issue. New files are automatically saved to the Cloud Document server and sadly can't be opened.

Notes:

Build: 15.0.12.8 Creative Cloud Sync 4.1.0.29

New document

Auto-Saved to Cloud Documents

Xd crashed when laptop sent into sleep mode

Document shows up in Recent Docs and in Cloud Documents directory

Opening document:

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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Hi everyone, please update Adobe XD to the latest release Adobe XD 16 and please update this discussion if this issue has resolved for you.

Here is how you can update to the latest build: - Update apps to the latest release of Adobe Creative Cloud

Thanks,

Atul_Saini

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Adobe Community Professional ,
Feb 09, 2019 Feb 09, 2019

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Thank you Atul - The update fixed the issue. I was able to open the documents that I created yesterday. As a side note I was trying to save the same file locally to an external drive when Xd crashed.

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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Hi Cmgap, thanks for your assistance on this thread and sharing the details. In case you are still facing issue while saving the file, please try the steps mentioned here: - Issue saving xd files to creative cloud and let us know if this helps.

Thanks,

Atul_Saini

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Community Beginner ,
Jul 18, 2019 Jul 18, 2019

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This is not solved. Not in my world. In fact. As of today XD won't open 30 of my most recent projects. All of which is client work. Reproducing the work is not viable. Opening them all on another user computer is not viable. Everything is updated. My computer has been restarted. This beyond a serious issue, and erases any reason to use XD.

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Community Beginner ,
Jul 18, 2019 Jul 18, 2019

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I'll add that I can view them on the cloud site but unable to open them in the XD application.

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Adobe Community Professional ,
Jul 18, 2019 Jul 18, 2019

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Can you share a document so that  I can try to open it?

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Community Beginner ,
Jul 18, 2019 Jul 18, 2019

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Most of the files are under an NDA. Even the ones that aren't won't let me grab a shareable link to provide you since they are trapped in the cloud.

I will try and have my partner open them up on his computer when he comes available. Even if he can, these docs are shared with a team. I'm not sure what kind of chaos this shifting of ownership will cause.

The only older files I can open ar ethe ones listed under shared with me. But nothing I created before today will open.

I created a new document and it opened up ok.

I feel adobe should be sued for lost time/revenue. This is a business tool not candy crush.

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