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Gristian
Participant
February 24, 2021
Question

Adobe XD CC 2021 v37.1.32 for Windows available?

  • February 24, 2021
  • 2 replies
  • 1197 views

Hi!
I tried to work on an XD file in the cloud with a Mac user, but it didn't work because we have different XD versions. Is Adobe XD CC 2021 v37.1.32 available for Windows 10? I can't update from Creative Cloud!?
Thanks for help / info!
Christian

    This topic has been closed for replies.

    2 replies

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    February 24, 2021

    Hi Christian,

     

    We are sorry to hear you are unable to work on XD. Would you mind checking if your system meets the minimum requirement to use XD: https://helpx.adobe.com/ie/xd/user-guide.html/ie/xd/system-requirements.ug.html? If yes, please try the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

      G
      GristianAuthor
      Participant
      February 25, 2021

      Hello Harshika,

       

      Thank you for your help!

      My system ticks all the boxes, checked all the steps in your recommended article. Everything okay. But the Creative Cloud app still shows version 36.2.32 of XD as the current version and no possibility to update.
      What else can I do?
      Thank you.

       

      Greetings,
      Christian

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      March 5, 2021

      Sorry for the delay in response. If you are still experiencing the issue, I would suggest connecting with our assisted support team using our Contact us page and initiate a chat with them so that they can help you directly.

       

      Thanks,

      Harshika

      Dan Rodney
      Community Expert
      Dan RodneyCommunity Expert
      Community Expert
      February 24, 2021

      Try quiting the Creative Cloud app (not just closing the window) and see if the update shows after that.

       

      If it's still not showing up, make sure you have the required version of Windows (you may need to update). XD requires Windows 10 (64-bit) - Version 1803 (build 10.0.17134) or later

      — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
        G
        GristianAuthor
        Participant
        February 25, 2021

        Thanks for your tips, Dan!

        I did what you recommended, but still no way to update.

         

        Regards,

        Christian

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