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charlesv56700396
charlesv56700396
Participant
May 15, 2018
Answered

Adobe XD CC Crashes on Launch

  • May 15, 2018
  • 1 reply
  • 1404 views

Hi,

After a recent update of Windows, Adobe XD won't start. I see the XD window for about one second before it crashes. I tried a clean install of CC using the Adobe cleaner software.

Anyone have the same issue?

thanks,

Charles

    This topic has been closed for replies.
    Correct answer d.lerman6

    Looks like you are running the Fall Creators Update, and that is a supported OS. Please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

    Meanwhile, I request you to ensure that your graphic drivers are up to date by visiting the manufacturer's site and checking for any pending updates.

    Thanks,

    Preran


    Hey,

    Update:

    Just received and installed a windows update - version 1803, build 17134.48.

    Now it seems that XD stopped crashing!

    Thanks anyways,

    Daniel.

    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    May 15, 2018

    Hi Charles,

    Are you on the Beta version of Windows, or on an official update? Can you provide us with the version number? We are aware of Adobe XD crashing on a Beta version of Windows.

    Thanks,

    Preran

      E
      EGYPT1
      Participant
      May 16, 2018

      I have the same error, and I contacted the Adobe Support team, and they said it is because we are on the Windows Insider Preview and XD CC is not yet available with our win version. I'll give you all the details so you can pass it on to the engineering team responsible for XD CC, please fix ASAP! Windows 10 Home Insider Preview 64-bit (10.0, Build 17666) (17666.rs_prerelease.180504-1501)

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      May 22, 2018

      Hey,

      Update:

      Just received and installed a windows update - version 1803, build 17134.48.

      Now it seems that XD stopped crashing!

      Thanks anyways,

      Daniel.


      Glad to hear that. Thank you for letting us know.

      Thanks,

      Preran

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