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Adobe XD CC High Sierra kernel panic

Forum|Forum|8 years ago
October 27, 2017
1 reply
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I updated all the applications to the last version. Now, when I open Adobe XD CC, sometimes my macbook pro late 2013 with HighSierra OS crash and i get the kernel panic screen. I had this problem four times right now.

How can i fix this ?

Thanks.

This topic has been closed for replies.

Correct answer Bear Travis

1. At what point during XD launch does the crash occur? Do you see a login screen, a welcome window?

When i open the file from the history (right sidebar).

2. If you can get far enough in the load, what version does XD list under XD > About XD?

Version: 1.0.12.19, CS 2.4.3.114

3. What other applications are running?

I don’t remember.

4. Do you have any external hardware connected (monitors, input devices, hard disks, printers, etc)?

No

5. Are you logged in to Creative Cloud and do you have the menu bar application running?

Yes

6. Log path

I can’t file the file in the following path ~/Library/Logs/PDApp.log

Hope I can help you with my response.

Hi Again,

Thanks for continuing to work with us. If manually finding the log is proving a bit tricky, the Log Collector tool should be able to handle that for you. The logs should give a bit more idea of where to poke. Could you also let me know the version of the Creative Cloud application you are using? If you click on the CC icon in the menu bar, then click the dots on the right of the popup, you should be able to see the version under Preferences > General.

Thanks for continuing to work with us,

-Bear

elainecc

Participating Frequently

Do you have a crash log from when it kernel panicked? That would help us figure out what's going on and how to fix it.

Thanks,

-Elaine

S

Salmen-BejaouiAuthor

Participant

This is the log of the last crash happened today.

Anonymous UUID: 41DC9A5E-F949-133C-70E5-56889E46BFE0

Sun Oct 29 17:49:00 2017

*** Panic Report ***

panic(cpu 0 caller 0xffffff801be1b6f6): trying to interlock destroyed mutex (0xffffff803ea3f280)

Backtrace (CPU 0), Frame : Return Address

0xffffff920c4ab4f0 : 0xffffff801be6d366

0xffffff920c4ab530 : 0xffffff801bf98494

0xffffff920c4ab570 : 0xffffff801bf8a429

0xffffff920c4ab5f0 : 0xffffff801be1f190

0xffffff920c4ab610 : 0xffffff801be6cd8c

0xffffff920c4ab740 : 0xffffff801be6cafc

0xffffff920c4ab7a0 : 0xffffff801be1b6f6

0xffffff920c4ab7b0 : 0xffffff801c4b7b1d

0xffffff920c4ab810 : 0xffffff801c4aa811

0xffffff920c4ab8b0 : 0xffffff801c4ab3e7

0xffffff920c4ab8f0 : 0xffffff7f9ce90536

0xffffff920c4ab990 : 0xffffff7f9ce64e7c

0xffffff920c4aba20 : 0xffffff7f9ce6c0db

0xffffff920c4aba90 : 0xffffff7f9ce6d36f

0xffffff920c4abad0 : 0xffffff801c4cbca8

0xffffff920c4abb20 : 0xffffff7f9ce6d4e6

0xffffff920c4abb70 : 0xffffff801c4d4a97

0xffffff920c4abcb0 : 0xffffff801bf45d84

0xffffff920c4abdc0 : 0xffffff801be725ee

0xffffff920c4abe10 : 0xffffff801be4fbdd

0xffffff920c4abe60 : 0xffffff801be62c6b

0xffffff920c4abef0 : 0xffffff801bf74ea1

0xffffff920c4abfa0 : 0xffffff801be1f748

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(373.0)[AC1A34E9-9E45-3D8E-BE76-C420370D2852]@0xffffff7f9ce4f000->0xffffff7f9cee4fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E7A0455F-CB75-3470-9447-EFBBC3E13D02]@0xffffff7f9ce1e000

dependency: com.apple.iokit.IOSurface(209)[9D4ADF2A-E6F7-3BFE-B5FF-8C7317DF164B]@0xffffff7f9ce33000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DF1517A2-32C4-328E-9890-03E6C546604A]@0xffffff7f9c694000

dependency: com.apple.iokit.IOGraphicsFamily(517.17)[05FC87E8-B78E-319E-AF08-0EBDA16094CE]@0xffffff7f9ca06000

BSD process name corresponding to current thread: PDApp

Mac OS version:

17A405

Kernel version:

Darwin Kernel Version 17.0.0: Thu Aug 24 21:48:19 PDT 2017; root:xnu-4570.1.46~2/RELEASE_X86_64

Kernel UUID: B84FDEFC-9081-35CE-8C51-25A9583AACDE

Kernel slide: 0x000000001bc00000

Kernel text base: 0xffffff801be00000

__HIB text base: 0xffffff801bd00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 7752307144783

last loaded kext at 7523579530588: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9f67c000, size 28672)

last unloaded kext at 6567647162171: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9f67c000, size 28672)

loaded kexts:

com.parallels.kext.vnic 13.1.0 43108

com.parallels.kext.netbridge 13.1.0 43108

com.parallels.kext.hypervisor 13.1.0 43108

com.nvidia.CUDA 1.1.0

com.apple.filesystems.smbfs 3.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.iokit.IOBluetoothSerialManager 6.0.0f7

com.apple.driver.AGDCBacklightControl 3.16.19

com.apple.GeForce 10.2.4

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.2.8

com.apple.driver.eficheck 1

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMuxControl 3.16.19

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleIntelFramebufferAzul 10.2.8

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.AVEBridge 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.1.0

com.apple.driver.AppleUSBCardReader 439

com.apple.driver.AppleUSBTCKeyboard 254

com.apple.driver.AppleUSBTCButtons 254

com.apple.filesystems.apfs 748.1.47

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AirPort.BrcmNIC 1200.25.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.usb.cdc 5.0.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.2.4

com.apple.nvidia.driver.NVDAResman 10.2.4

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.AppleGPUWrangler 3.16.19

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 373

com.apple.iokit.IOSurface 209

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.0f7

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.0f7

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.0f7

com.apple.iokit.IOBluetoothFamily 6.0.0f7

com.apple.driver.AppleUSBMultitouch 261

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOAHCIBlockStorage 301.1.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.5.8

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.3

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404

com.apple.iokit.IOSCSIArchitectureModelFamily 404

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro11,3, BootROM MBP112.0142.B00, 4 processors, Intel Core i7, 2,3 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.0.1a1)

Bluetooth: Version 6.0.0f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

elainecc

Participating Frequently

Thanks for the information. I've asked our team to take a look at the issue, and we may ask for more log information from you in order to diagnose the issue.

-Elaine

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