Adobe XD closing

[Steven-Walker]

When I open and begin working with Adobe XD, I will get a message to save due to the app attempting to close. 

Hardware

Processor:   Intel i5-3470 3.20 Ghz

RAM:         16 GB

Windows Specifications

Edition:        Windows 10 Pro Insider Preview
Version:        2004
OS Build:     19536.100
Experience:  Windows Feature Experience Pack 119.32900.0.0

Adobe XD

Information:   Compatibility: Works on this computer (green check)
Version:          25.1.12

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble using Adobe XD and thank you for sharing the details. We would like to know a few more details like-

• Would you mind confirming if it's happening everytime you open XD?
• Is it happening with all the files or with a specific file?
• Have you tried signing out of XD and sign back in?

We will try our best to help.

Thanks,

Harshika

[Steven-Walker]

• Would you mind confirming if it's happening everytime you open XD?
  • Yes, everytime
• Is it happening with all the files or with a specific file?
  • Any file, which are all XD extension.
• Have you tried signing out of XD and sign back in?
  • I've signed out, signed back in.  Uninstalled and re-installed.

[HARSHIKA_VERMA]

Thank you for sharing the additional information. Would you mind confirming if you are working on an enterprise enviornment? We'd also request you to please try on a different network and let us know if that helps.

Thanks,

Harshika