ADOBE XD cloud documents in file is missing latest work

Report · Jul 10, 2023

I was working for a week on an Adobe XD Cloud file. Designs I created off of hours and hours of work compleeltey gone from the document. As if not been worked on it. Adobe cloud may have corrupted my document.

Running. OS Ventura 13.3.1 (a)

Action taken:

1. Adobe XD was already running latest Version. 57.0.12.14 x64, Creative cloud Sync 6.5.3.1

2. Restarted computer

3. Opend XD cloud file again.

4. Wen into Adobe XD history log:

When I opened a previous date/time in a new window is still shows as of today as if nothing was done/ designed. The document shows over, and over again in all the history the same work during all times. But work was done during those times. Names and assets panels were no longer labeled, components created dissapeared. Art work designed also dissapreared.

To action and Installed: AdobeLogs_20230710_111038_265-mac-GS.zxp because this is the second time in a week this has happend.

Report · Jul 12, 2023

Hi @Karlo I,

We are sorry to hear you've lost your work from the cloud file, and thank you for sharing the logs and system info. We would like to know if you've tried opening the file from here: https://assets.adobe.com/cloud-documents and see if you can find your lost work.

If not, is it possible for you to share the XD file with me over a private message so that we can investigate further with the team?

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

We will try our best to help.

Thanks,

Harshika