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Robin Waroquier
Robin Waroquier
Participating Frequently
June 9, 2021
Question

Adobe XD cloud documents keep on saving

  • June 9, 2021
  • 2 replies
  • 3651 views

Hi there 

 

I troubleshoot when opening or editing a cloud file in Adobe XD. Messages I'm receiving are attached. It keeps on saving all the time. Even when opening older or new documents, i receive an error message when going to coediting. 

 

Version XD: 41.0.12

Mac: Big Sur 11.4

 

Is this problem known?

 

Thanks in advance. 

 

 

    This topic has been closed for replies.

    2 replies

    A
    Abhidas
    Participating Frequently
    June 15, 2021

    Hi Robin,

     

    Our engineering team is asking for how long it was showing Saving.. for you or how long did you wait for it to get saved? Can you give us an approximate time? It will be very helpful to investigate it.

     

    Thanks and Regards,

    Abhishek Das (Adobe XD Team)

      Robin Waroquier
      Robin WaroquierAuthor
      Participating Frequently
      June 24, 2021

      HI There

       

      the problem is still nog fixed. IOs there any workaround? Only if i sign out of creative cloud and sign back in, it works for 10 minutes.Thanks. 

        A
        Abhidas
        Participating Frequently
        June 24, 2021

        Hi Robin,

         

        Kindly provide us the below details to investigate it further.

        1. Is it taking a lot of time to save?

        2. Is it not saving at all?

        3. How long are you waiting to check if it's saving or not?

        Regards,

        Abhishek Das (Adobe XD Team)

          A
          Abhidas
          Participating Frequently
          June 9, 2021

          Hi Robin,

           

          We are sorry to hear that you are facing this issue with Adobe XD. I would suggest you to please collect the logs using Creative Cloud Log Collector tool.

          And share the log with us. You can upload the logs in a shared location and provide us the link here.

          After collecting the logs kindly try the steps mentioned below.

          1. Sign out of Adobe XD and Adobe CC Desktop app
          2. Close Core Sync process and all Adobe Related Processes from Activity Monitor.
          3. Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

           

          I hope this will help you resolve the issue.

          Regards,

          Abhishek Das (Adobe XD Team)

           

            Robin Waroquier
            Robin WaroquierAuthor
            Participating Frequently
            June 10, 2021

            Hi there

             

            Please find the log file here. It seems after sign-out and deleting Adobe related activity in actitymonitor, the problem was solved. But here it is again today. https://we.tl/t-nQJ0jApg1l


            Thanks for your help. 

              A
              Abhidas
              Participating Frequently
              June 14, 2021

              Hi

               

              Thanks for sharing the log. A bug is logged for this and our engineering team is looking in to that. In future releases you will get the fix. 
              Thanks for your co-operation and patience. 

              Regards,

              Abhishek Das (Adobe XD Team)

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