Participating Frequently

Question

Adobe XD cloud documents keep on saving

Forum|Forum|4 years ago
June 9, 2021
2 replies
3651 views

Hi there

I troubleshoot when opening or editing a cloud file in Adobe XD. Messages I'm receiving are attached. It keeps on saving all the time. Even when opening older or new documents, i receive an error message when going to coediting.

Version XD: 41.0.12

Mac: Big Sur 11.4

Is this problem known?

Thanks in advance.

This topic has been closed for replies.

A

Abhidas

Participating Frequently

Hi Robin,

Our engineering team is asking for how long it was showing Saving.. for you or how long did you wait for it to get saved? Can you give us an approximate time? It will be very helpful to investigate it.

Thanks and Regards,

Abhishek Das (Adobe XD Team)

Robin WaroquierAuthor

Participating Frequently

HI There

the problem is still nog fixed. IOs there any workaround? Only if i sign out of creative cloud and sign back in, it works for 10 minutes.Thanks.

A

Abhidas

Participating Frequently

1. ADM_Concept_Moodboard_Branding
2 & 3 download here: https://we.tl/t-c7DgFeT0K8
4. 80GB left

5. Hardware Overview:

Model Name: MacBook Pro

Model Identifier: MacBookPro15,1

Processor Name: 6-Core Intel Core i7

Processor Speed: 2,6 GHz

Number of Processors: 1

Total Number of Cores: 6

L2 Cache (per Core): 256 KB

L3 Cache: 9 MB

Hyper-Threading Technology: Enabled

Memory: 32 GB

System Firmware Version: 1554.120.19.0.0 (iBridge: 18.16.14663.0.0,0)

Serial Number (system): C02X82B1JGH6

Hardware UUID: EC5B18A7-31D4-50E8-8207-02317469B8BE

Provisioning UDID: EC5B18A7-31D4-50E8-8207-02317469B8BE

Activation Lock Status: Enabled

Hi Robin,

Thanks for sharing those information. I am sorry to ask you this again but the logs you shared are expired now. Can you please provide the below logs again? It will be a great help.

After reproducing the issue please collect new log using Creative Cloud Log Collector tool and share the link for the shared location where you uploaded the log.
Go to ~/Library/Application Support/Adobe/CoreSync/ this location and share the whole CoreSync folder. You can covert the folder to a zip and then can share.

For sync issue I would suggest you to follow https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html this url. It might help you.

Tanks & Regards,

Abhishek Das (Adobe XD Team)

A

Abhidas

Participating Frequently

Hi Robin,

We are sorry to hear that you are facing this issue with Adobe XD. I would suggest you to please collect the logs using Creative Cloud Log Collector tool.

And share the log with us. You can upload the logs in a shared location and provide us the link here.

After collecting the logs kindly try the steps mentioned below.

Sign out of Adobe XD and Adobe CC Desktop app
Close Core Sync process and all Adobe Related Processes from Activity Monitor.
Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

I hope this will help you resolve the issue.

Regards,

Abhishek Das (Adobe XD Team)

Robin WaroquierAuthor

Participating Frequently

Hi there

Please find the log file here. It seems after sign-out and deleting Adobe related activity in actitymonitor, the problem was solved. But here it is again today. https://we.tl/t-nQJ0jApg1l

Thanks for your help.

A

Abhidas

Participating Frequently

Hi

Thanks for sharing the log. A bug is logged for this and our engineering team is looking in to that. In future releases you will get the fix.
Thanks for your co-operation and patience.

Regards,

Abhishek Das (Adobe XD Team)

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