Adobe XD Crash during auto save

Question

OS Windows 10 Pro 20H2 OS build 19042.685

Adobe XD Version 38.1.12 (most recent version)

XD crashes during autosave operations at the end of the save. The file seems to be saved correctly and contains all expected data when reopened. This happens with all files and has been present on and off for about 4 months or so but within the last week has become constant. I only use cloud documents so I am unsure if it happens with local documents.

I am seeing similar threads dating back a few years often with a staff member saying the problem has been fixed. I also remember having this issue before although maybe not this bad. Maybe this is a regression or a new bug? Either way, it is killing my work and any help would be much appreciated.

Rishabh_Tiwari · Answer

Hi there,

We're so sorry to hear about the trouble. We'll need system logs and crash dump to investigate this further. Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

Please wait for the application to crash again and once it crashes, please note the time stamp in local time and collect system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and crash dump(https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html) and both the files to a shared location like Google Drive or DropBox and DM me the link by clicking on my name.

Note: For reference, please add this discussion link in the subject.

Regards

Rishabh

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