Adobe XD Crashed! I had saved my file, and when I reopened, it was not saved!

Hello,

I just lost two days worth of work due to this bug STILL happening on Xd Version 12.0.12.10 and I save at least every 15 minutes. It's been reverted back to the work of yesterday too and it is not even the supposedly saved version I opened early this morning. I have the latest version of Mac Operating systems installed as well on a MacBook Pro.

Not happy at all especially because this is an Adobe Suite App. Seriously considering moving to Sketch for any future projects as this is not good enough for working professionals with tight deadlines who rely on their clients work saving properly.

Please put more resources into fixing this save-bug or creating a more effective workaround in the meantime as clearly what has been put into it so far is not working.

I appreciate that you have been working on it, but am really not happy that this bug is still happening and that there is no workaround put in place until it is actually fixed.

Thanks

Hi,

I am having the same issue I have lost all the work I have done which was 8 hours plus, I had been saving and also published a prototype. The prototype is showing what I would expect but the XD file has now gone back to a file a few days ago.

What can I do to get this back? Do I have start all over again, is there a recovery file and will this keep happening again? It is getting very frustrating!!

I am using the latest version on a Surface Book, windows 10. XD version 10.0.12

Kind regards,

Andrew

Crashed for me, using latest even deleted the last save i made .. seriously bad .. whole day work wasted.

This just happened to me also. 4.5hrs of work lost...

I see there is completely no mention of this issue in update notes, just the generic 'XD is updated regularly' message...

Users should be advised that 8.1 is a critical update. It is not acceptable for users to have to find out about this issue by realising they just lost hours of their work.

Hi guys,

We are aware of this issue and it is currently our top priority. We have found the source of the problem and we'll be releasing an update to fix it as soon as possible. In the meanwhile, although not ideal, I can provide you with a workaround for this issue: try and keep an eye on the "Edited" label in the document's top bar. That label should disappear each time you save manually (from the menu or by using Cmd+S). If it stops disappearing when hitting Cmd+S, your changes are no longer being saved. When you see this happening, open the layers panel, select the very first artboard in the list, scroll down and SHIFT+select the last one (including the Pasteboard). Now hit Cmd+C to copy all your artwork to the clipboard. Next, you'll have to `Force Quit` XD. You do this by right-clicking on the dock icon, holding ALT pressed and selecting `Force Quit`. Next, start XD, open a new document and Paste (Cmd+V) all the artwork you previously copied. Once you've done that, you can also open the document in which you were previously working and see how much of your work hadn't been saved and just bring it over from the newly opened document where you pasted your data.

Again, I know this is not ideal and I apologize for the frustration this has caused you. I can assure you we are working flat-out to get this fix out to you as soon as possible and also to ensure it never happens again.

Thanks,

Radu.

I would recommend saving a NEW file instead. Then delete the previous version. I can believe I’ve lost a full days worth of work.

the same EXACT thing just happened to me. I lost three hours of work as well. I have been saving all afternoon then it crashed, I opened it back up and my work was lost, back to three hours earlier. Like the OP I am 100% certain that I have been saving as normal all afternoon. I am on 8.0.22.11 on a MacbookPro

The team tells me that they are aware of the issue and they are investigating it on priority. I will let you know as soon as I have more info.

I am not sure if you will be able to recover your file. I am hoping that someone here has a better idea than I do.

About checking for updates, did you click the gear icon on yoru creative cloud and choose Check for app updates? What's the current version that you have on  your computer.

Thanks,

Preran