Skip to main content
felixatwood
Participant
December 16, 2018
Answered

Adobe XD crashes immediately with no error

  • December 16, 2018
  • 1 reply
  • 1341 views

For the last 2 days, I can't use XD. When I try to launch it, it crashes immediately with no error prompt whatsoever. I've tried reinstalling it multiple times, reverting back to previous versions, launching in safe mode, scanning with system file checker. Same behavior. I also went through the previous similar posts on the forum and tried everything but nothing works. I'm using it for a college project, but now the deadline's approaching and I'm way behind on my work. It'll be a real pain to redo that days of work in another program. HELP PLS!!

Following errors are logged in the Event Viewer.

  • The server Adobe.CC.XD_13.1.32.8_x64__adky2gkssdxte!App.AppXpc2jz922aeh1p2kp6138cb4cezje7c48.mca did not register with DCOM within the required timeout. (Event ID: 10010)
  • Activation for ADOBE.CC.XD_ADKY2GKSSDXTE!APP failed. Error code: The app didn't start.. Activation phase: COM ActivateExtension.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
-<System>
<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315a8872-923e-4ea2-9889-33cd4754bf64}" />
<EventID>5961</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>5961</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2018-12-16T06:02:19.840068600Z" />
<EventRecordID>147</EventRecordID>
<Correlation />
<Execution ProcessID="3588" ThreadID="3696" />
<Channel>Microsoft-Windows-TWinUI/Operational</Channel>
<Computer>DESKTOP-FVMQGK8</Computer>
<Security UserID="S-1-5-21-2852984956-3762328405-4071047170-1001" />

</System>

-<EventData>
<Data Name="AppId">ADOBE.CC.XD_ADKY2GKSSDXTE!APP</Data>
<Data Name="ErrorCode">-2144927141</Data>
<Data Name="PhaseFlags">34</Data>

</EventData>

</Event>

-
-

I've also tried tweaking DCOM settings(Disabling, Automatic Delayed, Reenabling) but to no avail.

System specs:

  • Windows 10 Version 1809 Build 17763.194 64bit (Up-to-date)
  • CPU: Intel Core i7 8550U
  • GPU: Nvidia 940mx 2GB
  • RAM: 8GB
    This topic has been closed for replies.
    Correct answer felixatwood

    Nvm I followed the steps on this page and it resolved the problem.

    1 reply

    felixatwood
    felixatwoodAuthorCorrect answer
    Participant
    December 16, 2018

    Nvm I followed the steps on this page and it resolved the problem.